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Process Briefing Quiz

Total questions: 11

Worksheet time: 22mins

Name
Class
Date
1.

Write your LMS Log ID / LMS Login Mobile Number ?

4 lines
2.

If Idea customer requests for Creating a new Name caller tune which was not available in data base, what will be the TAT ?

a)

5 working Days

b)

5 Days

c)

7 Days

d)

7 Working Days

3.

With the recharge of Rs 95, a customer will get -

a)

Rs 74 TT as secondary Balance with 200MB 3G/4G Data valid upto 56 days

b)

Rs 72 TT as secondary Balance with 200MB 3G/4G Data valid upto 56 days

4.

To enable seamless connectivity during COVID 19 Lock Down, all prepaid customers, will proactively be given an extension in service validity till 17th April'20 as well as Rs 10 talktime as secondary balance. *

a)

True

b)

False

5.

Both Email ID and alternate number updation will be restricted only via self service modes for Retail Front lines.

a)

True

b)

False

6.

After the expiry of customer’s current pack validity, outgoing barring period will be of *

a)

15 Days

b)

7 days

c)

98 days

d)

90 days

7.

REDX customers requesting for post to pre migration within 6 months of subscribing to REDX plan will now also have to pay Rs.3000 RedX exit fee in addition to the outstanding (billed + unbilled) for the migration request to be taken.

a)

False

b)

True

8.

Customers will be unable to generate UPC if they are on Nirvana Family plans due to contractual obligation

a)

False

b)

True

c)

Cant say

9.

In Idea ,The renewal charges for Amazon Prime will not be refunded after ______ days, for not retained customers.

a)

30 Days

b)

45 Days

c)

60 Days

d)

15 Days

10.

On recharging with specific unlimited (UL) recharge, customers get the double data benefit (i.e base data + Supplementary data quota) credited at the same time

a)

True

b)

False

11.

If customer has already availed Amazon prime subscription free from vodafone, will he eligible to get it free again through REDX plan?

a)

Yes

b)

NO