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WorksheetsSofskill- Tele-calling Vivo Free ES services & Store Hygiene
Total questions: 15
Worksheet time: 11mins
Name
Class
Date
1.
What are free Vivo services which are tottaly free to any of Smartphone users?
a)
Phone Maintanance/Cleaning
b)
ScreenGaurd
c)
Gift Wrapping
d)
PhotoPrint
e)
All of These
2.
Screen Guard service is available for Vivo Smartphone User for____?
a)
No such services
b)
Whenever Customer need
c)
From Excl.Store 12/Yr and GT/MBO 04/Yr.
d)
Depends on shopping Value
e)
for all smartphone
3.
Customer will get photo printing (optional) service if they have bought Vivo smartphone from____?
a)
From any of the Store and any smartphone.
b)
From Exlusive Store 04/Month and From GT|MBO 02/Month
c)
Shopping only at Same Exclusive store
d)
Any of Exclusive store only.
4.
Software Update and Technical Assistance service available for Excl.Store and GT|MBO Vivo customers.
a)
false
b)
true
5.
While talking to customers for free Vivo services, It is not mandatory to mention that these are Free.
a)
true
b)
false
6.
While calling to customers, It is important to follow____
a)
1. Always call from store's landline or Mobile No.
b)
2. Before starting any of the conversation "Greet the Customer with their Name"
c)
3.Introduce your self and tell store name and Location
d)
4. always ask for the prmission to continue the call
e)
All of These
7.
If Customer says that he is not able to continue the call now, what to do?
a)
Always ask the right time to call back.
b)
disconnect the call and call to next customer
c)
No such action required
d)
None of the above
8.
What is the right reasonable time preffered to call?
a)
After 02:00PM;Before 06:00PM
b)
As soon as store opens
c)
at Prime time after 09:00PM
d)
All of these
9.
Always push to sale to csutomer while on call with them. (Multiple-Answers)
a)
This is mandatory to push
b)
this is incoorect to call
c)
Do not push, always talk about benefits and Features of the product
d)
after Breifing the product, Invite them to visit the store to experience
10.
While calling to customers, It is Mandatory to follow the product SPEIL to breaif the Product.
a)
Not Required
b)
Ask them To check on internet
c)
Yes, It is Mandatory
d)
None of the above
11.
Always Punch the attendance on time.
a)
true
b)
false
12.
Store always need to be clean and No Dust or spots should be there?
a)
false
b)
true
13.
Store visitor's book always need to be updated.
a)
true
b)
false
14.
Store Managers always need to check the store if everything is working or not.
a)
true
b)
false
15.
While opening the store, Please Make sure____.
a)
Team Briefing, Team mebers are aware about Traget Vs.Achievements
b)
Store Hygiene is ok for internal and eternal both
c)
All employee's Hygiene and Grroming
d)
CCTV and Security Tags are working
e)
All of These
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