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WorksheetsDay 3 GPS Issue
Total questions: 20
Worksheet time: 20mins
Select possible reasons why GPS is delayed.
The initiator send it via Wire transfer
The AHs MOP is blocked
AH is not eligible for GPS
AH is from the US
AH just got approved for a Payoneer account, and is asking if he needs to submit the questionnaire, what would you advise the AH?
Advise the AH that they need to fill out as soon as possible
Advise the AH that it's only relevant if the AH will receive GPS payment
Advise the AH that it's not required, and they should just ignore it
Transfer to PAD
AH has a pending payment "Hold Processing", what would you do? Select all that apply
Advise the AH to send us the ID as soon as possible
Check the payment logs if there is an instruction from PAD.
Check the Payment Statuses guide for the next steps
Advise the AH payment is under review
AH has a pending GPS payment. The status is "Pending Risk Review", what would you advise the AH?
Advise the AH it's pending risk review
Advise the AH it's under review and they have to wait
Transfer it to Risk
Transfer to PAD
AH is requesting to cancel his GPS payment that's been loaded 10 days ago, what would you do?
Advise the AH that it cannot be cancelled.
Advise the AH to contact the initiator's bank
Transfer to PAD
Transfer to G3
AH is being asked to submit a direct link to their website, but the AH does not have a website. What would you do?
Transfer to PAD
Advise the AH that they can put nowebsite.url
Advise them to put their friend's website
Advise the AH they need to create a website
The AH can get their GPS details by going to...
Receive > Global Payment Service
Request a Payment > Global Payment Service
Pay > Global Payment Service
Activity Global Payment Service
Please select the eWallet/Marketplaces where AH can use GPS
eBay
Paypal
Amazon
Paysera
AHs GPS Questionnare is declined due to " LOB too risky to support", how would you explain it to AH?
Advise the AH that their LOB is sketchy and it's not supported
Advise the AH that we are unable to support the LOB, and then treat it as undisclosed
Advise the AH that it maybe because their business is high risk
Ask a KE
An AH's payment is pending due to KYC, what does it mean?
AH needs to submit ID
AH needs to submit GPS questionnaire
AH's payment is not supported
AH needs to submit LOB
AH is asking why are we asking his ID, what would you advise the AH?
Advise the AH that Payoneer needs to make sure they are doing a legitimate business.
Advise the AH that as a regulated financial institution, we are required by law to ask documents.
Advise the AH they don't have a choice. Everyone is asking IDs nowadays.
Advise the AH to cancel the payment since they don't want to comply
The AH is asking why payment review is taking long.
Advise the AH that because we have a lot of customers
Advise the AH that to ensure payments are secured.
Advise the AH this is because they are not VIP.
Advise the AH they should cancel the payment if they can't wait
What happens after PAD cancels a GPS payment?
The funds will return to the initiator's bank account in 7-10 BD
AH needs to wait for 5 business days to return
AH will be issued a check
The funds will return to the AH' bank account in 7-10 BD
Not a Customer is contacting us as she receives a charge in his bank account from Payoneer, what would you do?
Open "Not a Customer Contacts Payoneer" and follow the procedure
Open "GPS" guide and follow the procedure.
Advise the AH it's none of our busines.
Advise the AH to contact his bank instead
AH from India is asking why the payment from PayPal is declined, what would you advise the AH?
Advise the AH to contact PayPal
Advise the AH that we are unable to accept payments from ewallet for users in India
Advise the AH that his GPS questionnaire was declined
Transfer to PAD
AH is asking for their GPS details as they don't have access to their online account, what would you do?
Provide their GPS details
Advise the AH we cannot provide the details. And then follow the "AH unable to access" guide.
Advise the AH that we can provide the GPS details if they can verify the ID number on file.
Ask for KE approval.
Can AH add his eWallet bank as his bank account for GBT payments?
Yes
No
AH is asking if his friend can transfer the funds to his Payoneer account via GPS, what would you advise?
Advise the AH that the payment may be declined
Advise the AH that they can do that.
Advise the AH to have his friend create a Payoneer account and transfer via MAP.
Advise the AH that their account will be blocked as soon as the payment is received.
AH can use his GPS details to make a purchase on eBay.
True
False
AH is requesting for a bank statement confirming that he has an account with us, what type of statement would you request?
GPS Bank Statement
Good Standing Statement
Payments History Statement
Transaction History Statement
