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WorksheetsMock Exam 2-AD
Total questions: 60
Worksheet time: 3600secs
The event when one person first encounters another person and forms a mental image of that person
First Impressions
Stereotypes
Judgement
Manners
Stereotypes are...
support offered from the employee to the customer
oversimplified image or idea of a particular type of person or thing.
the fact of being who or what a person or thing is.
support offered from the employee to the customer
Which of the following is a method of gaining customer satisfaction?
Not dealing with problems
Long queues
Slow service
Helpful and friendly staff
What does USP stand for?
Unique Sales Pitch
Understanding Sales Person
Unique Selling Point
Used Stock Pile
Which term is given to the amount someone pays to have insurance coverage.
Premium
Deductible
Co-Payment
Whole payment
Which term is given to the contract that explains terms and conditions of what insurance is provided to a customer.
Insurance fraud
Insurance Premium
Insurance Deductible
Insurance Policy
Which insurance policy had the highest premium?
Gold
Silver
Basic
In which of the following areas may records have value to a business?
Legal
Financial
Historical
All the above
Which storage method uses the letters of the alphabet to determine the order in which a record is filed?
Alphabetic storage method
Numeric storage method
Geographic storage method
Subject storage method
Which is NOT considered a part of records management?
document retrieval
digital files
memorizing meeting minutes
document storage
Documents is _______________.
a unit of recorded information that are created for specific use or purpose in performing an action.
recorded information in form of document regardless of form or medium made or received by an organization.
an information that have meaningful meanings
a raw data that not process yet.
All the forms of paper records below are true EXCEPT:
minutes meeting
microfilm
memo
engineering drawing
What is a Business Impact Analysis (BIA)?
A tool for document all activities across the business for better understanding
A method of challenging preconceptions about service delivery
An analysis tool for a building loss
A process of analyzing activities and the effect that a business disruption might have upon them
Effect of uncertainty on Objectives
Event
Aftermath
Risk
Opportunity
Strategic and tactical capability of the organization to plan for and respond to incidents and business disruptions in order to continue business operations at an acceptable predefined level
Live Drill
Business Continuity
Risk Management
Strategic Planning
Event that might be, or could lead to, an operational interruption, loss, emergency or crisis
Consequences
Disaster
Hazard
Incident
Documented procedures that guide organizations to respond, recover, resume, and restore to a pre-defined level of operation following disruption.
Business Continuity Plan
X-Matrix
Business Impact Analysis
Quality Procedures
A field concerned with people's safety and health at work is called...
WHO
work safety
occupational health
occupational health and safety (OHS)
A synonym for dangerous is...
secure
hazardous
reliable
danger
Which sign warns against high voltage?
Who is responsible for health and safety in construction?
Employees
Employers
Contractors
All of the above
A written or spoken agreement, especially one that guarantees a job
rental agreement
guidelines
manual
contract
Using correct grammar
Wastes time
Avoids ambiguity
Makes me look smart
Isn’t important when writing emails
A contract between the owner and the renter
employee notice
safety regulations
job contract
rental agreement
When Donna prints her document, what is the default orientation?
Landscape
Left
Portrait
Right
Any idea or artistic creation that is recorded in some form, whether it’s hard copy or digital.
Creative Work
Copyright
Creative Commons
License
A clear way to define the copyright of your creative work so people know how it can be used.
Creative Work
Copyright
Creative Commons
License
Stealing copyrighted work by downloading or copying it in order to keep, sell, or give it away without permission and without paying.
Plagiarize
Public Domain
Piracy
Fair Use
Alex had an idea for a poem in his head for the longest time, but once he finally wrote it down it instantly had a ____________________.
Creative Commons
Public Domain
Copyright
Creative Work
It refers to the ownership of an idea or design by the person who came up with it.
Intellectual Property
Real Estate Property
Private Property
Immovable Property
It is the granting of a property right by a sovereign authority to an inventor.
Patent
Trade Secrets
Copyright
Trademark
A symbol, word/s, legally registered or established by use as representing a company or product.
Patent
Trade Secrets
Copyright
Trademark
Which is not an example of a Trade Secret?
Soda formulas
Survey results
Customer lists
Employee names
Which of the following is an acceptable reason for refusal to register a trademark?
The trademark is contrary to accepted standards of morality
The trademark contains an object or animal that is present in another registered trademark
The trademark contains a word that is in common usage
The trademark contains the colours of a sovereign country’s flag
Double entry in accounting means there must be________ entries for every transaction?
two
Three
six
one
A general Leger/T) has a ______ and _______ side.
cash receipt and debtors
debit and payments
debit and credit
creditors and debtors
owners equity decreases on the _________ side?
credit
debit
payments
liability
________ are debts of the business?
assets
liabilities
owners equity
vehicles
Equipment are an example of an/a ______?
loan
asset
liability
owners equity
This is a valid simple formula
A2+A4
=AB3+Y5
(a2*t3)/100
=(a2*t3)/100
To sort data in Excel, go to the __________ ribbon.
Home
Data
Insert
View
What does the mouse look like in a spreadsheet?
Arrow
Pointer
Two headed arrow
Selection cross
Numbers in Excel are automatically aligned ____________?
Left
Right
Center
Justified
