_________ skills are the skills we use to communicate with other people.

Social skills and interpersonal skills are two different things.

Great interpersonal skills give you guidance on how to develop strong relationships and get along well with others in the workplace.

You really do not spend a lot of time with people in the workplace.

The way you act towards people in the workplace does not effect how comfortable they feel around you.

Good workplace relationships are built on:

The ability to understand and relate to the feelings of others is called sympathy.

The ability to relate to the feelings of others is called empathy.

Even though each employee in the workplace might have the same goal, the entire staff or team will have individual tasks and goals.

Identify three (3) ways that you can cooperate with others in the workplace.

People in the workplace will show you respect even when you do not show them respect.

Interpersonal skills only deal with the things that you actually say at work.

It is not okay to have emotions or feelings in the workplace. (Under any circumstance)

You have to control your emotions in the workplace, but not in your personal life.

Identify three (3) times when it is okay to socialize at work.

Networking deals with how well you use the internet and other technology provided to you at work.

Which one of these is not a benefit of networking?

Which one of these is not a way to respond to conflict in the workplace?

Which one of these it not a way to deal with customers in the workplace?