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WorksheetsMock CBT-2(25,30, 31,34,35,39)
Total questions: 60
Worksheet time: 2hrs 0mins
How can you create good customer service? (Unit 25: 2.5)
By communicating with the customer regularly and taking ownership of their issue
By ignoring the customer
By not responding to the customers emails in a timely manner
Through losing customer details
What do you understand by privacy? (Unit 25: 2.5)
To keep personal and confidential information private
To stay away from home
To undertake further studies
To create a schedule
What kind of tape should be used to secure a package? (Unit 25: 1.8)
Nylon Filament Fibre Tape or Miling Tape
Miling tape
Nylon Filament Fibre Tape
What box size should be used for sending items? (Unit 25: 2)
The smallest size possibles
The largest size possible
Size doesn't matter
Which of the following are examples of non-postal carriers? (Unit 25: 2)
Fedex, UPS, DHL
MILITARY POSTAL CLERKS
Saudi Post
Identify the FALSE statement. (Unit 25: 2.7)
Saudi Post is dispatched in the same way as all other pos
Delivering by hand may not always be the quickest way to deliver post
Some customers want a service called ‘registered post’
Airmail is another option for the delivery of mail
Processing documents does NOT mean _______________________. (Unit 25: 1.4)
batching documents
attaching the date to the document
attaching file numbers to the document
storing the documents away in an archive
Identify the most appropriate method of delivery for sending mail securely. (Unit 25: 2.5)
Airmail
Saudi Post
Certified and registered mail
Express post
What are example of procedures? (Unit 25: 1.3)
Record management, delivery and registering mail
Confidentiality
Privacy
Security
What does Code of Conduct mean? (Unit 25: 2)
An agreement on rules of behavior for the members of that group or organization.
A theory designed to improve business practices
How to book a flight
A set of instructions regarding how to design a business plan
The primary objective of financial reporting is to provide information: (Unit 30- klo1-2b)
About a firm's financing and investing activities.
About a firm's economic resources and obligations.
About a firm's product lines.
Useful in predicting cash flows.
In general, revenue is recognized when the earnings process is virtually complete and: (Unit 30- klo1-2b)
Collection of the sales price is reasonably assured.
A purchase order is received.
Cash is collected.
Production is completed.
__________ of the profitability of the firm over a period of time such as a year. (Unit 30- klo1-2b)
The balance sheet is a summary
The income statement is a summary
The statement of cash flows is a summary
The audit report is a summary
A measure of profitability is the (Unit 30- klo1-2b)
current ratio.
debt to total assets ratio.
return on assets ratio.
working capital.
Why is customer service mandatory? (Unit 30- klo2-1)
Customer service is mandatory as required by federal law.
Customer service is mandatory because without it a company will lose customers.
Customer service is mandatory because state law requires it.
Customer service is mandatory because CEOs like to spend money on it.
Trial Balance refers to_(KLO1-2.b)
List of all debit and credit balances
Total of debit and credit balances prepared as on specific date
List of All Losses and Gains items
List of All assets and Liabilities
An internal control system is designed to do all but which of the following? (Unit 30- klo2-4)
Promote operational efficiency.
Safeguard assets.
Encourage adherence to company policies.
Assure the promotion of the most qualified employees.
Rules to be followed by every employee like attendance, dress code………(KLO1-1)
Competition Law
Code of practice
Trade-related legislation
Consumer protection legislation
Cash Sales transaction is an example of (KLO1-2.a)
Cash receipts journal
Cash payments journal
Purchases Journal
Sales journal
Journal entry of goods sold on credit to Rahim will be(KLO1-2.a)
Debit sales a/c, Credit Purchase a/c
Debit Rahim a/c, Credit Sales a/c/
Debit Rahim a/c, Credit Sales return a/c
Debit Sales a/c, Credit Rahim a/c
Balance Sheet is statement prepared(KLO1-2.b)
As on specific date/month/year
For the year ending
Quarterly
Annually
A small amount of money used to pay small expenses is called: (KLO 1-2.c)
Bank reconciliation
Cash balance
Petty Cash
Trial Balance
Any company operates, must follow Customer protection legislation which (KLO2-1a)
Protects customers from any fraud
Ensures to provide customers with the best product of best price
Ensures not to cause pollution in the environment
Both A&B
Cash Flow states (KLO1-2.a)
Cash Flow from Operating Activities
Cash Flows from Investing Activities
Cash Flows from Financing Activities
All of these
Which of the following belongs to codes of practice? (KLO1-1)
Guidelines for fair dealing between you and your customers
Rules for preventing monopoly in the market
Rules for facilitating import and export in business
Attendance, dress code and respecting colleagues
Which of the following statements is to be prepared after trial balance is made? (KLO2-2)
Balance sheet
Income statement
Cash flow statement
Owner’s Equity Statement
These processes involve ensuring that customers are satisfied with the company’s products? (KLO2-)
Accounting processes
Customer service processes
Financial control processes
Debt control processes
These processes start with receiving money from customers and end with depositing money in bank (KLO2-2)
Accounting processes
Customer service processes
Financial control processes
Debt control processes
These processes involve auditing the records after being prepared by accountants. (KLO2)
Accounting processes
Customer service processes
Financial control processes
Debt control processes
These processes start with reminding the customer to pay his debt and finish by writing off the debt if it’s impossible to be collected. (KLO2-2)
Accounting processes
Customer service processes
Financial control processes
Debt control processes
Your USB is used to store your digital file for record, you insert the USB into the tower case of the desktop. A warning is displayed cautioning you not to use the USB as its been corrupted. This is known as a (Unit 31 KLO 1.1)
Login setting
Computer settings
System control and security
Warning notification
Within Saudi Arabia, how long are records held? (Unit 31 KLO 1.2)
3-4 years
6-7 years
5-6 years
1-2 years
Types of financial reports include (Unit 31 KLO 1.2)
Income statement and balance sheet
Operational budget
Projected cash flow
Receipts and payments
There is an ongoing process of records management; the life of the record from beginning to end, when it is archived (stored).Is known as (Unit 31 KLO 1.2)
Archive continuum theory
Records continuum theory
Active continuum theory
Filing continuum theory
There are 6 characteristics that are important for effective record keeping, fixity indicate which of the following (Unit 31 KLO 1.2, 1.3)
records are secure and safe from damage
all the rules/laws are being followed
everything is truthful that is documented
the records can be easily shared with others and other organizations
What are the five phases in the records and information life cycle? (Unit 31 KLO 1.2, 1.5)
A. Creation → distribution → use → maintenance → final disposition
B. Distribution → creation→ use → maintenance → final disposition
C. Creation→ allocation → maintenance → use → distribution
D. Creation→ use → maintenance → distribution → final disposition
Abu baker owns a bakery and makes deliveries to small convenience stores in and around the area where the bakery is located. His bakery is a cash based small business he started in 2014 , when he stopped working for Nabisco. He specializes in making flat bread, but occasionally makes small cakes and sweets for customer on a made to order bases. What is the core activity of his business?" (Unit 31 KLO 1.3 & 1.4)
Delivery service
Making and delivering of flat bread
Made to order cakes
Biscuit making for Nabisco
Which of the following is NOT the responsibility of a company’s directors? (Unit 31 KLO 1.3, 2.1, 2.3)
Reporting to the shareholders on the accuracy of the accounts
Establishing internal controls
Keeping proper accounting records
Supplying information and explanations to the auditor
There are 6 characteristics that are important for effective record keeping,
Accessibility indicate which of the following below (Unit 31 KLO 1.3, 2.2)
records are secure and safe from damage
all the rules/laws are being followed
everything is truthful that is documented
the records can be easily shared with others and other organizations
Financial accounting reports are prepared: (Unit 31 KLO 1.4)
a. based on GAAP and IASB accounting standards
b. to provide information for a wide range of stakeholders
c. to provide up to date information to managers for decision making
d. based only on historical figures
a, b and c
a, b and d
a and b
a and d
Human resources would hold the following information except (Unit 31 KLO
1.5)
Personal details of employees
Employee time reports
Documentation of the resolution of customer complaints
Benefits
Good record keeping is important for the following reasons except (Unit 31
KLO 1.5)
Work efficiently as a business
Meet legal requirements
Strengthen customer and staff relationships
Maintain adequate set work
Which of these is an asset? (Unit 31 KLO 2.1)
Insurance payable
Revaluation reserve
Rental income
Investments
Which of the following users of financial statement primary interest is likely
to be the ability of the business to pay the bills? (Unit 31 KLO 2.2)
Government
Suppliers
Customers
Competitions
Which form below represents digital record management storage? (Unit 31
KLO 3.2d, 3.2g)
I. Mainframe – central process unit
II. Microform
III. Graphic
IV. DVDs
I and II
I and III
I and IV
II and III
A negotiation plan includes the purpose of negotiation, the time and places the negotiation style and the (unit 34:2.1)
Negotiation document
Organizational structure
Work plan
Negotiation strategy
The difference between a distributive negotiation and an integrative negotiation is (unit 34:2.1)
There are more issues involved in negotiation.
The magnitude involved are larger in integrative negotiation.
Integrative have more parties involved and is interest based
Integrative negotiation involve creating and claiming resources.
If we did all this, can’t we agree on this one?” is an example of following tactic in negotiation: Unit 35 KLO 2.1
Narrowing
Split the difference
A&B
None of the above
"Putting yourself in other party’s shoes," so you are better placed to see common ground or a compromise solution is an example of behaviour which leads to: Unit 35 KLO 2.2
Win-win situation in negotiation
Conflicts in negotiation
Bad negotiation
Successful negotiation
“Can I ask a few questions to see if my understanding and information are correct” is an example of: Unit 35 SS 4 .
Leading questions in negotiation
Probing question in negotiation
Closed questions in negotiation
Open questions in negotiation
A role in a business is: (KLO 1.1)
the positions team members assume or are assigned
what employees are expected to complete according to their roles
what is morally or legally obligated to do
the branch of knowledge that deals with moral principles
Two superiors ask an employee to do a task, and both cannot be accomplished at the same time is an example of (KLO 1.2)
role
duty
responsibility
Overlap conflict
______________________ is a description of the work you will do on a project for a client or employer (KLO 1.3)
Role
Duty
Scope of responsibilities
None of the above
Functional, divisional, matrix and flat are 4 different types of: (KLO 2.1)
Employee structure
Corporate structure
Corporate governance
Business dealings
The primary force influencing corporate governance is …. (KLO 2.1)
board of directors
stakeholders
employees
customers
Another term for the government business enterprise is: (KLO 2.2)
A state-owned enterprise
Private Limited company
Public limited company
None-profit organization
The main difference between partnership structure and corporation is… (KLO 2.5)
They are the same
In partnership, the partners don’t have any liabilities or taxes but in corporation there are no personal liabilities but taxes are only corporate income tax
In partnership, the partners share the liabilities and taxes but in corporation there are no personal liabilities but taxes are personal tax + corporate income tax
In partnership, the partners share the liabilities and taxes but in corporation there are no personal liabilities and no taxes
______________ is establishing the rules of conduct for a company in the form of set of rules and principles that aims to guide managers. (KLO 2.8)
Regulatory
Legislation
Policies
Monitoring
If I can get twenty percent off the original price, would that be alright with you is an example of: Unit 35 SS 4
Leading questions
Rhetorical questions
A & B
None of above
Negotiation styles can be included in (unit 35,klo 2.3)
Collaborative, combative, competitive and subordinating
Collaborative, compliance, competitive and subordinating
Collaborative, combative, competitive
Collaborative, combative, and subordinating
