WorksheetsKnowledge Test - 13th April'2020
Total questions: 10
Worksheet time: 5mins
Which of the following services are covered under Samsung Care Plus
Samsung Genuine Parts
Authorised Service Centre Repairs
Accidental Damage Repair
Extended Warranty
Free Pick-up
For one IMEI number, only one Samsung Care+ pack can be bought throughout the life of the device.
True
False
Samsung Care+ is also available for phones purchased outside India.
True
False
Customer want to return his Samsung Care Plus , Will he get a refund on remaining days ?
Yes, Customer will get 50% value of pack refund if he cancel pack before expiry.
No, Samsung Care+ pack once bought cannot be cancelled, and hence no refund is possible.
Sagar is selling his phone with Care Plus plan to Rakesh, will Rakesh get the benefit of Samsung Care Plus ?
Yes, Rakesh have to visit authorized service center and register his details with IMEI number
No,Samsung Care+ pack is not transferable.
Yes, Sagar have to visit authorized service center and register details of Rakesh with IMEI number
What should a customer do, if he didn't received policy confirmation mail within 24 hours after purchasing ?
Customer should visit store where he had purchased pack and ask for refund.
Customer should Call on 1800-108-2222, they will assist him.
Customer should call SEC and shout on him for this.
How many times a customer can request for repair under the plan ?
Extended warranty, customers are allowed to raise unlimited number of repair requests
Screen Protection, Customers are allowed to raise One (1) damage claim per year.
ADLD, Customers are allowed to raise two (2) damage claim per year.
Comprehensive Protection, customers are allowed to raise unlimited number of repair requests
Beyond Economic Repair is a case where device is damaged to an extent where repair is not possible.
True
False
In case of a Beyond Economic Repair, the customer will get like-to-like replacement of the device.
True
False
For Samsung Care Plus, Samsung has tie-upped with _____.
Servify
Cashify
DMI
Repair
