WorksheetsMISSION HAPPINESS
Total questions: 10
Worksheet time: 5mins
Happy customers = Happy Employees
True
False
Non of the Above
Mission Happiness is a Structured Way to
Learn,Act & listen
Listen, Learn & Act
Act, Learn & Listen
all of the Above
How many types of Circle of Delights in MH
3
4
5
2
1
MH Scale 0-6 Called as
promoter
Passives
Detractor
All of the above
MH Scale 7-8 Called as
Passives
Promoters
Detractors
Non of the Above
MH Scale 9-10 Called as
Promoters
Passives
Detractors
All of the Above
Calculate Staff Service level Index percentage (Staff service Promoters@12,Passives@2 & detractors@3) & (Billing Promoters@10, Passives 1 & detractor 1)
60%
65%
70%
55%
Calculate Staff Service level Index percentage (Staff service Promoters@12,Passives@2 & detractors@3) & (Billing Promoters@10, Passives 1 & detractor 1)
75%
90%
85%
Non Of the above
WHY MISSION HAPPINESS
INCREASE IN LOYAL CUSTOMER BASE
REPEAT BUYERS
ALL OF THE ABOVE
HYGIENE HATRIX
GREAT
TRAIL
FEATURES
ALL OF THE ABOVE
