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WorksheetsConsumer Behaviour Quiz for FIG Managers
Total questions: 12
Worksheet time: 6mins
1. Which Selling process matches with the customer’s buying process REED ?
OPDEC
OEDCP
ODPEC
None of the above
When the customer has recognised his need, the seller’s step would be to
Open the call
Eliminate option
Develop the Need
Propose the Solution
When the customer is exploring other options available to him, the seller should
Develop the need
Eliminate the Doubt
Propose the Solution
Close
“Can you give it in writing?”, the customer is in which stage of the buying process .
Recognising Need
Eliminating Doubts
Evaluating Options
Decision to buy
Which stage of the buying process should Seller’s step of “Close” match with
Recognising need
Decision to buy
Evaluating options
None of the above
Which stage of the buying process should seller step of “Opening the call” match with
Eliminating Doubts
Recognising Need
Evaluating Options
None of the Above
When the buyer is eliminating his doubts, which step & technique should the seller use
Opening- Rapport building
Eliminating Doubts- Objection Handling
Eliminating Doubts- Assumptive Closure
Close- Assumptive Closure
Are you sure?” the customer is in which stage of the buying process.
Recognising Need
Eliminating Doubts
Evaluating Options
Decision to buy
“Should I buy a hatchback car or a Sedan? “the customer is in which stage of the buying process
Recognising Need
Eliminating Doubts
Evaluating Options
Decision to buy
“Sir, in today’s scenario when most of the work is done online and through virtual meetings, it definitely makes sense to have a good broadband fibre connection, which can support your need without interruption. “ Identify the seller step
Eliminate option
Open the call
Develop the need
Propose the solution
“Do you give an option to attach covid rider like XYZ Insurance Co.?” ,the customer is in which stage of the buying process
Recognising Need
Eliminating Doubts
Evaluating Options
Decision to Buy
“Sir, most of our customers like you, where both husband and wife currently working from home and the child is also attending online classes have found our 500 mbps plan at Rs. 999 very useful and we rarely get complaints about it. You should definitely consider this.” Identify the seller step
Open the call
Develop the need
Eliminate option
Propose the Solution
