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Consumer Behaviour Quiz for FIG Managers

Total questions: 12

Worksheet time: 6mins

Name
Class
Date
1.

1. Which Selling process matches with the customer’s buying process REED ?

a)

OPDEC

b)

OEDCP

c)

ODPEC

d)

None of the above

2.

When the customer has recognised his need, the seller’s step would be to

a)

Open the call

b)

Eliminate option

c)

Develop the Need

d)

Propose the Solution

3.

When the customer is exploring other options available to him, the seller should

a)

Develop the need

b)

Eliminate the Doubt

c)

Propose the Solution

d)

Close

4.

“Can you give it in writing?”, the customer is in which stage of the buying process .

a)

Recognising Need

b)

Eliminating Doubts

c)

Evaluating Options

d)

Decision to buy

5.

Which stage of the buying process should Seller’s step of “Close” match with

a)

Recognising need

b)

Decision to buy

c)

Evaluating options

d)

None of the above

6.

Which stage of the buying process should seller step of “Opening the call” match with

a)

Eliminating Doubts

b)

Recognising Need

c)

Evaluating Options

d)

None of the Above

7.

When the buyer is eliminating his doubts, which step & technique should the seller use

a)

Opening- Rapport building

b)

Eliminating Doubts- Objection Handling

c)

Eliminating Doubts- Assumptive Closure

d)

Close- Assumptive Closure

8.

Are you sure?” the customer is in which stage of the buying process.

a)

Recognising Need

b)

Eliminating Doubts

c)

Evaluating Options

d)

Decision to buy

9.

“Should I buy a hatchback car or a Sedan? “the customer is in which stage of the buying process

a)

Recognising Need

b)

Eliminating Doubts

c)

Evaluating Options

d)

Decision to buy

10.

“Sir, in today’s scenario when most of the work is done online and through virtual meetings, it definitely makes sense to have a good broadband fibre connection, which can support your need without interruption. “ Identify the seller step

a)

Eliminate option

b)

Open the call

c)

Develop the need

d)

Propose the solution

11.

“Do you give an option to attach covid rider like XYZ Insurance Co.?” ,the customer is in which stage of the buying process

a)

Recognising Need

b)

Eliminating Doubts

c)

Evaluating Options

d)

Decision to Buy

12.

“Sir, most of our customers like you, where both husband and wife currently working from home and the child is also attending online classes have found our 500 mbps plan at Rs. 999 very useful and we rarely get complaints about it. You should definitely consider this.” Identify the seller step

a)

Open the call

b)

Develop the need

c)

Eliminate option

d)

Propose the Solution