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WorksheetsDay 7
Total questions: 20
Worksheet time: 20mins
This is a data protection law in Europe. It has instructions of how personal data of Europeans may be processed and provides Europeans with more control over the way personal data is processed.
GDPR
PBOC
US - California Consumer Privacy Act
This is a fundamental piece of payments related legislation in Europe. This law apply to Wirecard and PayEU card.
Second Payment Services Directive (PSD2)
GDPR
PBOC
This law came into force on January 2020, we should provide AHs from California with an option to request to delete or access their information online.
US - California Consumer Privacy Act
US - California GDPR Act
GDPR
California Privacy Policy Act
How can the AH get a copy of the Terms&Conditions?
The Terms and Conditions can be viewed from the Support Center.
The Terms and Conditions can be viewed from the bottom of the Payoneer Account:
The Terms and Conditions can be requested via CC.
Select the LOB that's against our Terms and Conditions.
Web Design
Animation
Online Teaching
Academic essay writing
The AH from Europe has a different Terms and Conditions
True
False
What should we do if AH requests to delete their account?
Advise the AH we can close their account
Advise the AH they should contact their lawyer.
Advise the AH we will transfer it to the DPO to be deleted right away.
How long do we keep customer's information?
Five years after the date the account is closed
Five years after the date the account is registered
Six years after the date the account is closed
Seven years after the date the account is registered
What is a law that requires financial institutions to retain the identifying information obtained about the customer at the time of account registration.
USA Patriot Act
KYC
AML
GDPR
What are the regulations we comply with? Select all that apply.
USA Patriot Act
OFAC
Bank Secrecy Act (BSA)
AML
When will we fully launch WebBO?
April 26
April 27
April 28
Once Operations is back to normal
WebBO needs to be downloaded before you are able to search accounts
True
False
What is the GPS bank account that we just recently stopped issuing?
BOFA for UKPS
Barclays for UKPS
FCB for USPS
CFSB for USPS
What do we do if AH emailed us asking for their shipping address?
Advise to call us instead
We can provide them with the shipping address.
We cannot reply with the shipping address, but instead can resend the Back Office email
Get a KE approval
Segment 1 AH will no longer be eligible for phone assistance in English Queue
True
False
What is David Shields?
It is a freelance company
It is a medical insurance solution using the Payoneer prepaid MasterCard.
It is similar to Airbn, a vacation rental company.
What is NOT true about David Shields?
We should only expect to receive calls from the partner themselves and not their customers.
We can provide full service to AHs calling in the NOC hours
PS/DS cards are only meant to be used for medical purposes
All AHs has "Call Me" option for MFA.
True
False
What is the expedited shipping method to Kyrgyzstan?
DHL
Fedex
There is no expedited shipping method to Kyrgyzstan
If AHs are on-boarded to MFA, they will be presented the MFA challenge. But if there are not, they will be requested to verify their Security Answers. They will have 3 attempts to complete the check before becoming locked.
True
False
