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Effective Communication & Listening

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Fill in the blanks:


Receiving information that others are sending to you, with as little (a)   as possible.

2.

How many steps are there in the Communication Process?

a)

4

b)

5

c)

6

d)

7

3.

True or False:


Decoding is when the sender begins to interpret the symbols sent by the sender, translating the message to their own set of experiences in order to make the symbols meaningful.

a)

True

b)

False

4.

True or False:


For the 5th step in the Communication Process, the feedback or signal may take the form of a spoken comment, a long sigh, a written message, a smile, or some other action.

a)

True

b)

False

5.

Active or Passive Listener?


Scenario: You are watching Avengers: Endgame alone at the Cinema.

a)

Active

b)

Passive

6.

Listening or Hearing?


Scenario: You suddenly got bothered by a baby's cry while doing inventory at our kiosk.

a)

Listening

b)

Hearing

7.

Listening or Hearing?


Scenario: Your parents are fighting at the other room, so you placed your ear unto the door for you to clearly understand what they are arguing about.

a)

Listening

b)

Hearing

8.

Which of the following is not a Barrier to Effective Listening?

a)

Physiological Barriers

b)

Environmental Barriers

c)

Attitudinal Barriers and False Assumption

d)

Socio Cultural differences

e)

Noise Barriers

9.

True or False:


In encoding, the coded message/symbols can take on numerous forms such as, languages, words, or gestures.

a)

True

b)

False

10.

What type of listening is required here?

a)

Active Listening

b)

Passive Listening