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WorksheetsCustomer satisfaction
Total questions: 13
Worksheet time: 7mins
It is more expensive to find new customers than to get repeat business.
True
False
On average, 10% of a company's leads become customers.
True
False
Companies ask customers for comments on Twitter and Facebook.
True
False
CRM software helps companies make better long-term strategy decisions.
True
False
A company needs to spend money on finding new customers and keeping existing customers happy at the same time
True
False
Companies are spending ........ on customer service training.
Enough
Too much
Too little
A company should contact customers .......
when and how they want
when and how you want
when and how your boss want
You don't need to share your customers' .........
Feelings.
priorities.
Opinions.
People prefer not to buy from someone they .....
Like
Look like
Dislike
If a company needs to contact a thousand leads only to find just ten new customers, they are putting big investment in ...
sales and products
sales and marketing
Products and marketing
Companies should listen carefully to what customers say about ........
your company and your products
your products and customer service.
Both A & B
Company's ......... departments already know a lot about their customers
marketing, sales, and accounts
marketing, sales, support, human resources, and accounts
marketing, sales, support, order processing and accounts
None of the above
Give your customers the .....
right products when you think they like
right products at the right time.
products they like when you want.
None of the above
