WorksheetsMystery Audit EEP Quiz
Total questions: 20
Worksheet time: 15mins
SEC grooming as per the guideline (more than one correct) (for 2 Marks)
Dressed as per guideline
Partner Staff may not wear Samsung T-Shirt or Shirt
Wearing the "Experience Expert" Badge
No/Light Make Up for Females
How to greet customers entering Store (For 2 Marks) More than one correct
Make the eye contact and greet with a smile
Come forward to shake hand
Say hi/hello to customer with Smile
Say "Welcome to Samsung Experience Store"
SEC can talk about the price & promotions before presenting product features & USPs (For 3 Marks)
True
False
It is necessary to keep interaction zone maintained properly without any clutter or damage on the table (For 3 Marks)
True
False
Were and how the Accessories Display Kit should be placed when not in use
No to be shown before Sale
Presented on the interaction zone table/billing desk (only if interaction zone is not available)
All demo units were neatly placed in it?
Should be placed at the entrance of the store
It is necessary to ask "are you an existing smartclub member?" else you will loose 2 marks
True
False
Which Points need to be covered while talking about Smart Club (more than one correct)
1.5% Points on purchase amount
1 service coupon (Rs 500) per year
250 additional points for Birthday and Survey
1 points = 1 Rs
May Explain any Two of above
Does the SEC need inform about Fast Track Platinum upgrade with S20 Note 10/S10 (only when S20/Note10/S10/variant value is less than Rs 75000/-)
True
False
How many features explained by SEC during Show & tell of S20/S20+/S20 Ultra (for 3 Marks)
Less than 2
Less than 3
Less than 4
At least 4 or More than 4
How many features explained by SEC during Show & tell of Galaxy Z Flip (for 3 Marks)
More Than 2
More Than 3
None
The Smart Upgrade Tool (Laptop) laptop available and should be functional ( 2 Marks)
Good if available
Yes
Not necessary
None of above
ePOS id must be functional (2 Marks)
True
False
Store will loose 2 Marks if carry Bags are not available
True
False
I is necessary to keep store exterior and signage/GSB cleaned and dust free clean (2 Marks for each)
Correct
Incorrect
In case of any unauthorized banner/sticker/standee or poster available at the store front will result in Marks Deduction
True
False
How much Marks will be deducted if there any damage or litter on the floor
1 Marks
2 Marks
3 Marks
No Marks Deduction
The SEC have to inform about the Care plus (1 Marks)
It is Mandatory
It is optional
It is Non scoring
Only if customer insists
The Accessory Stocks displayed on the accessory wall should be as per the zoning guidelines (2 Marks)
Correct
Incorrect
The demo devices displayed as per the following retail guidelines (More than one correct)
Running the Retail Mode(1)
Charged(1) & Connected to WiFi(1)
Connected to security cables(1)/ Neat(1)
A & B
On LED SEC may play unauthorised or Non-brand content (Movies, TV Ads, Sport Channel etc) or can be switched off?
Only If there is no customer in the store
No Scoring only to record observation
Store will loose score
can be turned off to save electricity
