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WorksheetsCBT Test
Total questions: 60
Worksheet time: 30mins
What do all email formats include?
a Subject.
b Disclaimer.
c Attachment.
d Introduction.
What is the main consideration when storing a document online?
a File size of the document.
b Format of the document.
c Layout of the document.
d Images within the document.
What term is used to describe facts listed in the order they occurred?
a Chronological.
b Alphabetical.
c Numerical.
d Operational.
What device should be used for an electronic presentation to a group of 100 people?
a Standard computer monitor.
b Overhead projector.
c LCD projector
d 32” monitor.
What presentation slide layout should be used to summarize a report?
a Title.
b Section header.
c Title and content.
d Content with caption.
What function is used to count cells that contain a value?
a =COUNT
b =COUNTA
c =COUNTIF
d =COUNTALL
What symbol allows a cell to become an 'absolute cell reference'?
a %.
b $.
c !.
d *.
What formula adds cell range A1 to A4 together?
a =A1+A4
b =SUM(A1:A4)
c =SUM,A1,A4
d =TOTAL;A1:A4
What secure storage method should be used for a daily automatic off-site backup?
a USB.
b Tape.
c Server.
d CD-ROM.
What is the vertical axis in a graph?
a W.
b X.
c Y.
d Z.
What guidelines should be followed by all staff members and users?
a Privacy law.
b Copyright law.
c Industry policies.
d Code of practice.
Why are communication skills important when creating databases?
a To enter text and data.
b To categorize information.
c To correct errors in data.
d To clarify what is needed.
Why are numeracy skills important when using databases?
a To organize information.
b To create queries.
c To read procedures.
d To present details.
What is the best source of information about customers?
a Product sales.
b Word of mouth.
c Marketing campaigns.
d Market research.
What is part of the marketing planning process?
a Market research.
b Selling marketing.
c Packaging of products.
d Manufacturing of products.
What are 4Ps of the marketing mix?
a Production, Price, Place, Promotion.
b Product, Price, Place, Position.
c Product, Price, Place, Promotion.
d Production, Price, Place, Position.
What describes demographic segmentation?
a Segmented by age.
b Segmented by lifestyle.
c Segmented by personality.
d Segmented by product.
What should be included in an environmental policy for a marketing department?
a Risk assessment.
b Campaign costs.
c Operational efficiency.
d Customer segmentation.
What makes a record unique?
a Time.
b Date.
c Location.
d Reference.
What type of knowledge management system is used to create a website?
a Decision support.
b Groupware support.
c Content management.
d Document management.
What policy ensures the privacy of data?
a Confidentiality policy.
b Management policy.
c Customer service policy.
d Health and safety policy.
What is included in reporting protocols?
a Timelines.
b Complaints.
c Forecasts.
d Recommendations.
Why do organizations set defined resource parameters?
a To allow staffing rotas to be set.
b To allow staff to operate within budgets.
c To ensure purchases meet requirements.
d To ensure purchases are made from agreed suppliers.
What is covered by intellectual property?
a Buildings.
b Invention.
c Equipment.
d Hardware.
What is the likely result of having no policy on intellectual property?
a Increased control.
b Increased efficiency.
c Confusion and mistakes.
d Loss of business opportunity.
What is the most likely result of non-compliance with intellectual property regulations?
a Legal challenge.
b Lower profit.
c Poor reputation.
d Product improvement.
What is a physical hazard in the workplace?
a A cable running across the floor.
b Poor visibility.
c A room which is too hot.
d Chemical fumes.
What is the first action to be taken when a hazard has been identified in the workplace?
a Assess the risk.
b Prevent the incident.
c Complete documents.
d Report to a line manager.
What reduces office related hazards?
a Increased staff training.
b Updating safety documentation.
c Reporting incidents to superiors.
d Producing an evacuation plan.
What should be reported to the person responsible for health and safety in the workplace?
a . A lock is broken.
b A member of staff is unwell.
c An entrance to the building is blocked.
d A customer has an accident away from the premises
What is the main reason to change risk assessment documentation?
a To comply with legislation.
b To update staff training records.
c To report maintenance issues.
d To analyze use of office equipment.
What is the main impact of a customer data security breach?
a Loss of statistics.
b Loss of reputation.
c Increase in staff workload.
d Reduced information processing.
Why must a business have a contingency plan?
a To protect staff.
b To maintain costs.
c To build new business.
d To maintain critical functions.
What is the main reason for using an evacuation plan?
a To meet legislation.
.
b To secure business data.
c To ensure staff safety.
d To identify the assembly points
What must be in place to ensure business continuity?
a A marketing plan.
b A health and safety policy.
c Company mission statement.
d Contact lists of critical personnel.
What is the purpose of a trial balance?
a To avoid a company making a loss.
b To confirm if a company makes a profit.
c To make sure total debits equal total credits.
d To make sure all transactions are recorded.
What journal entry records buying fixed assets on credit?
a A credit to Cash Account.
b A debit to Purchases Account.
c A credit to Accounts Payable Account.
d A debit to Accounts Receivable Account.
What account balance will appear in the balance sheet?
a Sales.
b Purchases.
c Fixed assets.
d Discount allowed.
What is a financing activity?
a Bank loan.
b Rental income.
c Sales of goods.
d Purchase of fixed assets.
What is 90% expressed as a decimal?
a 0.9
b 0.09
c 9
d 90
What is the formula to express x as a percentage of y?
a x ÷100y.
b y ÷ 100x.
c 100x ÷ y.
d 100y ÷ x.
What formula will calculate the mark up of y % on the cost price of a product?
a Cost x (y/100).
b Selling price x (y/100).
c Cost x ((y + 100) / 100).
d Selling price x ((y + 100) / 100).
What calculates 20 % discount on the selling price of $250?
a $250 x 100/20.
b $250 x (20/100).
c $250 x (80/100).
d $250 x 100/80.
What calculates the breakeven point?
a Fixed costs / (selling price – variable costs).
b Fixed costs / variable costs.
c Selling price / variable costs.
d (Selling price – variable costs) / fixed costs.
Why is it important to estimate the outcome of a calculation?
a To identify input errors.
b To identify output errors.
c To produce an accurate answer.
d To avoid the use of a wrong answer.
What is the purpose of life insurance?
a To cover an accident.
b To cover personal liability.
c To cover unforeseen death.
d To cover a medical emergency.
What is the method by which insurance risks are shared?
a Premium calculation.
b Claim negotiation.
c Transfer to an investor.
d Transfer to an insurer.
What is the main method by which insurance premiums are calculated?
a By transfer of risk to others.
b By review of investments.
c By the probability of the claim.
d By the profit margin of insurer.
What is the main benefit of insurance?
a It always covers loss.
b It always covers risks.
c It always offers protection.
d It always offers replacement.
What is the role of the insurance regulator?
a To advise on risks.
b To police and control.
c To monitor claims.
d To set premiums.
What is likely to be excluded from home insurance cover?
a Riot.
b Effects of war.
c Personal liability.
d Valuable possessions.
When should a company use verbal communication to contact their customers?
a When there is time to prepare.
b When immediate feedback is needed.
c When a permanent record is needed.
d When important details are required.
What would be excluded from a health insurance policy?
a Medical cover.
b Personal liability.
c Personal accident.
d Loss of income.
When would home insurance be suggested?
a If buying a house.
b When working from home.
c Before selling a house.
d After an accident in the home.
What communication skill should be used when asking staff to work overtime?
a Firm tone.
b Probing questions.
c Persuasive language.
d Closed body language.
What oral communication skill is used to engage with customers on the telephone?
a Note taking.
b Active listening.
c Spell correctly.
d Time management.
What is the main purpose of customer service?
a To meet needs and expectations.
b To deliver standards.
c To work as part of a team.
d To increase sales.
What is the best way to deal with a customer complaint?
a Pass to a colleague.
b Offer financial compensation.
c Follow organizational procedures.
d Offer a meeting with a senior manager.
What is a manual system for record storage?
a An online system.
b A cloud-based system.
c A paper based system.
d An electronic system.
How are customer records maintained?
a Updated.
b Deleted.
c Shared.
d Archived.
