Font size
WorksheetsMGT Chapter 8
Total questions: 20
Worksheet time: 13mins
Communication is an .... process of sending and receiving .... with messages .... to share information with other individuals.
(a)
Types of communication
Single strand,Gossip, Probability,Cluster
Verbal,Non-verbal,Technological
Sender,Channel,Receiver
Downward,Upward,Lateral
In fifth step in communication process is
Feedback
Decoding
Encoding
Sender
"The various paths through which informal communication is passed through an organization" this refer to...
Encoding
Cluster
Communication
Grapevine
There are types of informal Organizational communication except:
Single stand
Gossip
Verbal
Cluster
Identify which one is the communication effectiveness
Viable communication system
Be mindful while you communicate
Understand customer satisfaction
Technological communication essentially, "everything" can be done on ...
(a)
Messages sent from individuals at higher levels of the organization to those at lower levels refer to
receiver
courtesy
downward
upward
Select the purpose of communication
to conference
to influence
to inform
to consult
Give one components of the communication process
(a)
"Messages sent up the line from subordinates to the managers." This refer to ...
(a)
Which are the categories of Interpersonal Communication?
i. Verbal Communication
ii. Nonverbal Communication
iii. Technological Communication
iv. Oral Communication
ii, iii, and iv
iv and iii
i, ii, and iii
Give an example how a person can develop their feedback skills?
Give feedback that is specific rather than general
Give feedback when the receiver appears ready to accept it.
Focus feedback on behavior rather than the person, and focus it on behavior that can be changed.
Provide feedback using descriptive information about what the person said or did.
Avoid feedback using evaluative inferences about motives, intent, or feelings.
How many sources of communication barriers?
3
8
6
7
What is the meaning of social context?
Any internal or external interference or distraction with the intended message that can cause distortion in the sending and receiving of messages.
The process of verifying messages and the receiver's attempts.
The receiving person or group must make sense of the information received.
The setting in which the communication takes place.
Two types of noise ...
Formal, Informal
Physical, Psychological
Upward, Downward
Encoding, Decoding
What types of Informal Communication?
Single Strand
Gossip
Cluster
Probability
" Mr. Faiz hears it, he quickly conveys it to as many people, to friends, relatives, and even to boss"
This statement refers to ...
Grapevine
Probability
Cluster
Gossip
What the advantages of oral communication?
Promotes prompt feedback and interchange in the form or verbal questions and responses.
Is accurate and leaves a permanent record of the exchange
Inhibits feedback and interchange due to burden of the process of preparing a physical document.
Is easy to use and can be done with little presentation.
Effective organizations encourage horizontal communication because it increases :
Cooperation
Coordination
Collaboration
Communication
