WorksheetsProduct Knowledge Test_B2B_May20
Total questions: 25
Worksheet time: 13mins
What kind of challenges a restaurant might face if it does not have its own website or application for taking orders ?(Multi-Select)
Difficult to engage the customer with it’s own brand.
Difficult to engage the customer with it’s own brand.
High commission % for orders taken through aggregators platforms.
Less
profitable when partnering with Online aggregators
What does "Later" refer to when placing an order on restaurant’s WLA platform?
Placing an order as Later would mean, the customer wants to place an order that needs to be kept ready or delivered at a later time and/or date.
Placing an order as Later would mean the customer got little late to place an order hence he would place it on Later section of ordering
Placing an order as Later would mean the customer wants to make the payment later on
Placing an order as Later would mean the customer wants to select the menu items later on
Restaurant named ABC brewery has Inresto WLA - Widget from Dineout,. What advantages does it have over restaurants which are accepting orders only through Online Aggregators? (Multi-Select)
No Aggregator commission.
Customization offers on customer type or order frequency
Works for all your customer’s needs: Take away, Home Delivery and Dining-In
Variable item pricing based on demand
In case, a restaurant wants to have one single dashboard for orders coming from different sources such as third party aggregators, Social media and Phone calls.Is it possible for inresto WLA -Widget to provide such feature to restaurants?
Yes. With inresto WLA-Widget, we enable restaurants to funnel all the orders from various sources onto a common dashboard.
Not as of now. This feature is still under development.
No,the restaurant will have to manage orders from separate dashboards for each source type.
Yes.inresto provides two dashboards for managing orders. One for orders from online aggregators and other for orders from Social media
With Inresto WLA, once the menu is digitized for a particular restaurant( not using CPOS) , does the restaurant still have an option to add any/change the menu item.
Not possible once it is designed any change can not be done.
Yes, on the Inresto dashboard , under the Menu tab, there is an option to add/edit the menu.
There is no such option given by Dineout on the dashboard.
Maybe.
How does inresto DineIn help restaurants to manage their menu?(Mulit-Select)
Restaurants can have time based Menu .i.e for breakfast Idly Sambhar from 8:00am to 11:00 am etc
Restaurants can give dish recommandation for Cross sell and Upsell .i.e Jalebi with Badam
Shake
Restaurants can have multimedia Menu, can add attractive GIF, images , videos of the menu items
Restaurants can give edit menu option to customers
Restaurants can run different menus on different floors in the same restaurant
A restaurant named Nizam Muglai has an excess inventory of a menu item paneer tikka, how can inresto DineIn help to sell it more (Multi-Select)
By enabling real time offers on that particular
inventory or item.
By cross sell and up sell
By giving more loyalty points to Customers
By showing the menu items more frequently on the website.
An ABC restaurant which does not have Digital Menu(DineIn) and the waiter takes the order manually, this restaurant gets a very negative rating by a customer because he has to call the waiter again and again to attend the table. How this negative feedback could be sorted if the restaurant would have used the inresto DineIn.
With inresto DineIn, Customer can call the waiter anytime and the waiter is notified real-time to attend the table immediately.
With inresto DineIn, Customer can call the waiter only once and the waiter is notified real-time to attend the table immediately.
With inresto DineIn, Customer can ring the buzzer kept on the table and the waiter attends the table immediately.
Customer has to call the waiter verbally as there is no other option available.
Samar usually visits a QSR and places that order via digital menu(DineIn). How can this QSR decides upon the offer/campaigns for Samar(Multi-select)
Based on frequently ordered items
Based on order history
Campaign can not run for just one customer
Inresto does not store Customer's order history, hence it is not possible to launch campaigns for Samar
Where all can inresto DineIn be used? (Multi-Select)
Corporate canteens
QSR
Fine/Casual Dining
School Canteens
Dark Kitchens
Dunzo Delivery is applicable in which all cities ( Multi-Select)
New Delhi
Noida
Gurgaon
Kolkata
Bangalore
A restaurant gets order from various online aggregators Zomato , Swiggy and EazyDiner. It wants to manage all these orders from a single dashboard. How can inresto help in fulfilling client's requirement?
We have a feature called online aggregator integration , wherein all orders for Zomato and Swiggy will land on one single dashboard, i.e. inresto POS. But the orders from Eazydiner must be managed separately as there is no integration with inresto POS as of now.
Inresto will integrate the orders coming from different sources for this restaurant into one dashboard. Basis the urgency from client, this feature will be developed
We have a feature called online aggregator integration , wherein all orders for Zomato and EazyDiner will land on one single dashboard, i.e.inresto POS. But the orders from Swiggy must be managed separately as there is no integration with inresto POS as of now.
What kind of SMS communication a restaurant can configure with the help of inresto WLA-Widget for it's customers? (Multi-Select)
Restaurant can configure SMS communication to be sent to it's customers when order is received
Restaurant can configure SMS communication to be sent to it's customers when order is dispatched
Restaurant can configure SMS communication to be sent to it's customers when each item in the order gets prepared in Kitchen.
Restaurant can configure SMS communication to be sent to it's customers when order is delayed
What are the disadvantages of a Paper based Menu which
a restaurant might face in it’s daily business?( Multi-Select)
Paper based menu are reprinted in case of any changes in Menu, leading to increased printing cost
No option of cross and up sell in Paper based Menu
With Contactless Dining experience, diners will avoid touching Paper based menu as it goes through multiple hand exchanges.
Paper based Menu also increases the table turn around time
How can inresto DineIn help restaurant to reduce their table turn around time? ( Multi-Select)
Decrease table turn around time by 20% via pre-ordering. Customers need not wait for Waiter to take the order
Customers can order as soon as they get seated
Customers are able to see Bestselling items, chef special and Ingredient’s warning,calories, preparation time with etc for each item which is a great advantage for them
Customers are able to get the items on a cheaper price
Variable item pricing on weekdays v/s weekends based-on demand
What are the advantages of inresto DineIn from restaurant's point of view? (Multi-Select)
Active Offers and Events can be showcased on the digital menu to provide a better customer experience
Eliminates menu printing costs
Represent menu items with images, video or AR
Capture diner's experience by giving them an option to upload images and video
Variable item pricing on weekdays v/s weekends based-on demand
Select true statement regarding Dunzo Delivery Integration(Multi-Select)
Fulfillment of orders via Dunzo is subject to availability of riders
Settlement is made by Dineout to the restaurant post deduction of delivery charges
Cash on delivery option would be disabled for all orders in case the client opts for Dunzo Delivery Integration
Dunzo integration is currently available in the following cities New Delhi, Bangalore, Mumbai,Hyderabad, Pune, Chennai,Jaipur, Gurgaon and Noida
Standard delivery charges apply for all orders delivered via Dunzo and settlement is made directly to restaurant
What happens if the rider is not assigned by Dunzo incase of Delivery integration?
The order must be fulfilled by Restaurant’s own staff
The order will be auto-cancelled and money will be refunded to customer
The order will be in waiting until a rider is assigned
The order will be fulfilled by Dineout’s delivery staff.
Can a restaurant cancel the order placed via inresto WLA - widget?
Yes. The Order is canceled from dashboard(CPOS) and Customer also gets to know the order has been cancelled.
No. The order can not be cancelled by restaurant
Yes. The restaurant needs to call the Dineout support team to cancel the order from backend
No. This functionality is under development.
Yes. The order can be cancelled from inresto web dashboard
For Quick Service Restaurants, what is the customer journey from placing to pick up the order.
Customer scans the QR Code anywhere on premises->Places an order via web link->Gets real time order status-Shares the unique PIN for the order- >Picks up his order.
Customer scans the QR Code anywhere on premises->Waiter comes to collect order-> Customer gets a buzz on his phone-> customer picks up the order.
Customer scans the QR code anywhere on premises->Places an order via web link-> waiter comes to deliver the order.
Customer scans the QR Code anywhere on premises->Places an order via web link-> waiter comes to inform order is ready to be picked up- >customer picks up the order.
Alice entered a food court(using inresto DineIn) of a mall ,scanned the QR code and placed an order. How would Alice get to know about her order’s arrival at the counter?
Alice will get the real time update of the order on the user interface , once order would be ready,status will be shown as"ready for pickup".
Alice will have to visit the outlet and ask about her order status
Alice need not know the order status as waiter will come and serve her order when ready.
Alice will have to call at outlet’s number and check with them about the status of the order
A restaurant named Goddess Kitchen uses inresto DineIn. How inresto DineIn gives restaurant’s customer a great dining experience?(Multi-Select)
Customers are able to start ordering as soon as they
get seated
Digital menu is presented to customer , with attractive images, AR or videos which makes the menu readable and understandable.
Customers are able to see Bestselling items, chef special and Ingredient’s warning,calories, preparation time with etc for each item which is a great advantage for them
Customers are able to get the items on a cheaper price
Customers can upload pictures of items ordered and post a feedback for other customers to see
If a customer places an order through inresto WLA-widget of a particular restaurant, how can he get the real time status of his order?
On the Order Tracking page,customer can track the order live and see the status of their order change from Placed to Preparing to Ready for Pickup.
From Inresto WLA -widget, customer has the option to place a call at the restaurant's helpline no and know the status of order.
From Inresto WLA -widget, custome can "buzz the waiter" for an order update via SMS from restaurant.
From Inresto WLA -widget, customer can call the Dineout's customer care no.for order status update
What does "ASAP"refer to when placing an order on restaurant’s WLA platform?
Placing an order as ASAP would mean the customer expects the order to be fulfilled as soon as possible. Restaurants however do have an option to provide minimum ASAP delivery/pickup time.
Placing an order as ASAP would mean the customer expects the order to be fulfilled as soon as possible. Restaurants do not have any option to provide an ASAP delivery/pickup time.
Placing an order as ASAP would mean the customer expects the order to be fulfilled within 10 min only.
Placing an order as ASAP would mean the customer expects the payment to be credited back ASAP in case of cancellation of order.
Placing an order as ASAP would mean the customer expects the order to be fulfilled as soon as possible at an additional cost.
A restaurant in Noida wants to fulfil delivery orders via Dunzo(3rd party delivery) . The restaurant manager has reached out to Dineout Account manager(AM). What must be the best possible solution provided by AM.
Currently ,Dunzo delivery integration is not available in Noida.
Orders can be delivered ,but Standard delivery charges apply for all orders delivered via Dunzo
Orders can be delivered by Dunzo but Fulfillment of orders via Dunzo is subject to availability of riders
Orders can be delivered by Dunzo but Cash on delivery option will be disabled
