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WorksheetsTraeger Grills Day 9 Quiz
Total questions: 15
Worksheet time: 9mins
The four levels of Traeger Authorized Dealers are Gold, Silver, Bronze, and Hardwood
True
False
Silver level Authorized Traeger Dealers should have all the Traeger grills available for purchase at their locations
True
False
If a customer calls in and needs a dealer to go to their home to fix a grill, the authorization number that we use when filling out the Warranty Work Order Form is what number?
Epicor Number
Case Number
Customer Telephone Number with no dashes
Dealer ID Number
If a dealer wants to be reimbursed for work done on a grill, they would need to email the reimbursement form back to which email address
service@traegergrills.com
dealerwarranty@traegergrills.com
customerservice@traegergrills.com
reimburse@traegergrills.com
This law Identifies the requirements of how private sector organizations may collect, use or disclose personal information in the course of commercial activities
PIPEDA
DEEPA
Canadaian Privacy Law
HIPPA
TCPA prohibits solicitors from calling residences before ___am and after ____pm
8:30am - 11pm
10am-5pm
6am and 7pm
8am and 9pm
When making an outbound call, it is ok to use a fictitious name
True
False
When making an outbound call, you only have to state one time you are on a recorded line, even if the person that you are speaking to transfers the call to another party.
True
False
If a customer does not wish to speak on a recorded line,
We will disconnect the call with the customer
We will escalate to our supervisor
Let the customer know that they can do a live chat with Traeger
We can send the customer a letter by mail
As a tech, there is a three strikes and out policy for violating provisions of TCPA and PIPEDA
True
False
As a convenience for our customers, the credit card information is stored on file to make it easier to make future purchases
True
False
EZ pay allows a customer to split up payment for a grill into how many payments
2 payments
3 or 5 payments
1-3 payments
3, 6, or 12 payments
Affirm can be used by customer at Costco to help with the financing of Traeger Grills
True
False
As part of the Traeger experience we should always take responsibility for any property damage a customer may experience due to the use of their Traeger Grill
True
False
If a customer calls in with a great new product idea for Traeger Grills, we should take down the information and forward in salesforce to our Team Leads, but make no definite promises
True
False
