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Traeger Grills Day 9 Quiz

Total questions: 15

Worksheet time: 9mins

Name
Class
Date
1.

The four levels of Traeger Authorized Dealers are Gold, Silver, Bronze, and Hardwood

a)

True

b)

False

2.

Silver level Authorized Traeger Dealers should have all the Traeger grills available for purchase at their locations

a)

True

b)

False

3.

If a customer calls in and needs a dealer to go to their home to fix a grill, the authorization number that we use when filling out the Warranty Work Order Form is what number?

a)

Epicor Number

b)

Case Number

c)

Customer Telephone Number with no dashes

d)

Dealer ID Number

4.

If a dealer wants to be reimbursed for work done on a grill, they would need to email the reimbursement form back to which email address

a)

service@traegergrills.com

b)

dealerwarranty@traegergrills.com

c)

customerservice@traegergrills.com

d)

reimburse@traegergrills.com

5.

This law Identifies the requirements of how private sector organizations may collect, use or disclose personal information in the course of commercial activities

a)

PIPEDA

b)

DEEPA

c)

Canadaian Privacy Law

d)

HIPPA

6.

TCPA prohibits solicitors from calling residences before ___am and after ____pm

a)

8:30am - 11pm

b)

10am-5pm

c)

6am and 7pm

d)

8am and 9pm

7.

When making an outbound call, it is ok to use a fictitious name

a)

True

b)

False

8.

When making an outbound call, you only have to state one time you are on a recorded line, even if the person that you are speaking to transfers the call to another party.

a)

True

b)

False

9.

If a customer does not wish to speak on a recorded line,

a)

We will disconnect the call with the customer

b)

We will escalate to our supervisor

c)

Let the customer know that they can do a live chat with Traeger

d)

We can send the customer a letter by mail

10.

As a tech, there is a three strikes and out policy for violating provisions of TCPA and PIPEDA

a)

True

b)

False

11.

As a convenience for our customers, the credit card information is stored on file to make it easier to make future purchases

a)

True

b)

False

12.

EZ pay allows a customer to split up payment for a grill into how many payments

a)

2 payments

b)

3 or 5 payments

c)

1-3 payments

d)

3, 6, or 12 payments

13.

Affirm can be used by customer at Costco to help with the financing of Traeger Grills

a)

True

b)

False

14.

As part of the Traeger experience we should always take responsibility for any property damage a customer may experience due to the use of their Traeger Grill

a)

True

b)

False

15.

If a customer calls in with a great new product idea for Traeger Grills, we should take down the information and forward in salesforce to our Team Leads, but make no definite promises

a)

True

b)

False