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Operations Review Part 2 (A2 Business)

Total questions: 20

Worksheet time: 2hrs 40mins

Name
Class
Date
1.

Fill in the blank. As capacity utilisation increases towards 100%, unit costs should ____________.

a)

Increase

b)

Decrease

c)

Stay the same

d)

None of the answers

2.

A business has 45 employees. In 2018, it produced an output of 10,800 chairs. In 2019, with the same employees, it produced 16,200 chairs. What was the percentage increase in labour productivity from 2018 to 2019?

a)

50%

b)

33.3%

c)

48%

d)

35%

e)

None of the answers

3.

A business has 45 employees in 2018 and produces an output of 9,000 chairs. In 2019, it hires 10 more employees, but its output is still 9,000. What was the percentage decrease in labour productivity from 2018 to 2019?

a)

18.2%

b)

20.1%

c)

22.2%

d)

16.7%

e)

None of the answers

4.

Select all of the ways a business could increase labour productivity:

a)

Invest in technology

b)

Improve training

c)

Change the way employees are rewarded

d)

Change the way the work is organised

e)

Improve marketing

5.

Select all the possible challenges of increasing labour productivity

a)

Quality may suffer

b)

Might be resisted by employees

c)

Employees might demand higher pay

d)

None of the answers

6.

What is the formula for calculating labour productivity?

a)

total output/number of employees

b)

number of employees/total output

c)

total costs/total output

d)

(existing output/maximum possible output) * 100

e)

fixed costs + variable costs

7.

If a firm's maximum possible output is 10,800 chairs and its current output is 9,600 chairs, what is its capacity?

a)

10,800 chairs

b)

9,600 chairs

c)

88.9%

d)

90%

e)

11.1%

8.

If a firm's maximum possible output is 10,800 chairs and its current output is 9,600 chairs, what is its capacity utilisation?

a)

10,800 chairs

b)

9,600 chairs

c)

88.9%

d)

90%

e)

11.1%

9.

If a firm's capacity in 2018 is 21,600 chairs and its output in 2018 is 9,600 chairs, what is its capacity utilisation?

a)

21,600 chairs

b)

9,600 chairs

c)

44.4%

d)

55.5%

e)

None of the answers

10.

A firm's capacity of 16,000 chairs stays the same in 2018 to 2019, but its capacity utilisation increases from 75% to 90%. What is its outputs in 2018 and 2019 respectively?

a)

12,000 and 14,400

b)

7,500 and 9,000

c)

12,000 and 15,000

d)

11,000 and 14,400

e)

12,000 and 14,000

11.

Select all of the actions a firm might do to combat low capacity utilisation:

a)

Improve marketing

b)

Downsize

c)

Create a waiting list

d)

Temporarily pushing prices up

e)

Outsource to other producers

12.

Select all of the actions a firm might do to combat high capacity utilisation:

a)

Improve marketing

b)

Downsize

c)

Create a waiting list

d)

Temporarily pushing prices up

e)

Outsource to other producers

13.

Select all the problems of too high capacity utilisation:

a)

Business unable to accept new orders

b)

Customers go to alternative providers

c)

Employees and workers might burn out

d)

There are no problems with high capacity utilisation

14.

What is the term that measures how well inputs are used to generate output?

a)

Efficiency

b)

Capacity

c)

Unit costs

d)

Quality

e)

Flexibility

15.

True or False. If a process becomes more efficient, it uses fewer inputs to produce a given output.

a)

True

b)

False

16.

Select all of the possible challenges of using outsourcing as a strategy for high capacity utilisation:

a)

Takes time to negotiate

b)

Possibly more expensive than in-house

c)

Less control over quality

d)

None of the answers

17.

A firm's capacity of 16,000 chairs stays the same in 2018 to 2019, but its capacity utilisation increases from 75% to 90%. What should happen to its unit costs?

a)

Increase

b)

Decrease

c)

Stay the same

d)

None of the answers

18.

A firm's output in 2018 is 15,000 chairs. Its variable costs are £30,000. Its unit costs are £8 per chair. What are its fixed costs?

a)

£90,000

b)

£15,000

c)

£30,000

d)

£80,000

e)

£70,000

19.

A firm's capacity is 80,000 chairs. It has a 75% capacity utilisation. Its total costs are £120,000, and it has 2,000 employees. What are its unit costs?

a)

£2 per chair

b)

£40 per chair

c)

£1.5 per chair

d)

£1.13 per chair

e)

Not enough information

20.

A firm's capacity is 80,000 chairs. It has a 75% capacity utilisation. Its total costs are £120,000, and it has 2,000 employees. What is its labour productivity?

a)

30 chairs per employee

b)

40 chairs per employee

c)

50 chairs per employee

d)

60 chairs per employee

e)

Not enough information