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1. Introduction to Change Management

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

A business in post-maturity could experience three states:

a)

Beginning, Middle, End

b)

Steady state, Decline, Renewal

c)

Steady state, End, Rejuvenate

2.

Sales in a steady state have

a)

Plateaued

b)

Decreased

c)

Increased

3.

Change is a chance for a business to evolve and grow. This means change is:

a)

A strength

b)

A weakness

c)

An opportunity

d)

A threat

4.

Change refers to continual alterations of strategies or processes, in response to:

a)

internal pressures

b)

external forces

c)

internal pressures and external forces

d)

external environments

5.

Change management steers a business from its current state to a desired future state. It includes:

a)

Planning

b)

Implementing

c)

Controlling

d)

Reviewing

e)

Hiring

6.

Change can only happen to facilitate growth

a)

True

b)

False

7.

Transformational change is often carried out

a)

by middle managers

b)

top down

c)

bottom up

d)

after extensive consultation

8.

An example of an external change affecting a business would be:

a)

New Federal Government legislation

b)

Delayering of middle managers

c)

Increased labour turnover

d)

Increased marketing budget

9.

Which of these is an internal factor likely to cause change within a firm?

a)

A double-dip recession

b)

Withdrawal of a major product

c)

A fall in the value of the $AUD against the $US

d)

Collapse of a competitor

10.

Which is the worst way to change organisational culture:

a)

Create value and belief

b)

Enforce the new culture

c)

Review organisational structure

d)

Redesign all work systems