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Who Does What in the Rooms Division?

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

Keep required records of incidents and emergencies.

a)

front office

b)

housekeeping

c)

security

d)

engineering

2.

Clean and sanitize guest rooms.

a)

front office

b)

housekeeping

c)

security

d)

engineering

3.

Maintain the parking lot.

a)

front office

b)

housekeeping

c)

security

d)

engineering

4.

Answer phones and direct calls.

a)

front office

b)

housekeeping

c)

security

d)

engineering

5.

Make sure all security equipment and systems are functioning.

a)

front office

b)

housekeeping

c)

security

d)

engineering

6.

Maintain swimming pools.

a)

front office

b)

housekeeping

c)

security

d)

engineering

7.

Help guests with luggage.

a)

front office

b)

housekeeping

c)

security

d)

engineering

8.

Check guests in.

a)

front office

b)

housekeeping

c)

security

d)

engineering

9.

Develop safety policies and emergency procedures.

a)

front office

b)

housekeeping

c)

security

d)

engineering

10.

Handle maintenance problems in guest rooms.

a)

front office

b)

housekeeping

c)

security

d)

engineering

11.

Take reservations over the phone.

a)

front office

b)

housekeeping

c)

security

d)

engineering

12.

Observe outside companies for special tasks such as washing exterior windows.

a)

front office

b)

housekeeping

c)

security

d)

engineering

13.

Maintain laundry equipment.

a)

front office

b)

housekeeping

c)

security

d)

engineering

14.

Wash laundry.

a)

front office

b)

housekeeping

c)

security

d)

engineering

15.

Help guests with checkout.

a)

front office

b)

housekeeping

c)

security

d)

engineering

16.

Help guests with transportation.

a)

front office

b)

housekeeping

c)

security

d)

engineering

17.

Maintain landscaping.

a)

front office

b)

housekeeping

c)

security

d)

engineering

18.

Clean public areas such as lobbies and hallways.

a)

front office

b)

housekeeping

c)

security

d)

engineering

19.

Keep electrical systems in good repair.

a)

front office

b)

housekeeping

c)

security

d)

engineering

20.

Take messages for guests.

a)

front office

b)

housekeeping

c)

security

d)

engineering