WorksheetsChange Management
Total questions: 10
Worksheet time: 6mins
Which of the following is an internal factor that may influence change in the organisation?
the development of a new product
demographic factors
mergers and takerovers
Control systems
All of the following are reasons why people may resist change EXCEPT:
monetary gain
fear
poor training
disrupted habits
Which of the following is LEAST likely to be used to overcome resistance to change?
communicate the change
allow participation in the change process
negotiate with resisters
give monetary incentive
An external factor that may influence change is LEAST likely to be:
Customer service
technology
economic
legal/political
Which of the following involves actions, on the part of senior management, to create a plan of action to implement the change and delegating responsibility to people who will manage the process?
leading the change
resisting the change
managing the change
implementing the change
Organisational change may be influenced by internal or external factors.
True
False
Management should not explore the ways in which it can overcome the resistance to change.
True
False
External factors such as technology and political factors are within the control of management.
True
False
Which of the following are accepted rules of thumb for communicating organisational change:
Pay attention to the quality of information disseminated
Use numerous methods of communication
Redistribute workload
Information should be given in a timely manner
Change is one of the most feared activities in some businesses.
True
False
