When you print from your laser printer, the paper contains faint images from previous printouts. Which of the following components is MOST likely the cause? (Select TWO).

You have a workstation running Windows 10, 64-bit edition. A local printer connected to a USB port is shared so that other users can print to that printer. Users running 32-bit versions of Windows report that they can't install the driver for the shared printer. Users running a 64-bit version of Windows do not have any problems.Which of the following actions will MOST likely fix this problem? (Select TWO).

Of the following choices, which action could be most physically harmful to you?

You are filling out a change order form. Toward its end, you explain how you will return affected hardware and software to its original state if the change fails. What is this plan called?

You have a computer that runs Windows 7, and you want to install Windows 10. You are not concerned about keeping any of the existing data currently on the drive, and you want to do a clean install. After placing the Windows 10 installation DVD in the optical drive, you restart the computer, but it does not boot to the DVD, and you are unable to install Windows. Which of the following are the BEST methods for installing Windows from the DVD? (Select TWO. Each choice is a complete solution.)

Which of the following protocols can your portable computer use to connect to your company's network via a virtual tunnel through the internet? (Select TWO).

You have booted your Windows workstation into Safe Mode and enabled Boot Logging. To which log file is the boot logging information now being written?

You need to back up user data on a Windows 10 system. The computer has a single SSD storage device installed that contains both the Windows operating system (in C:\Windows) and user profile data (in C:\Users). You plan to do the following:

• Use Backup and Restore to backup user data.

• Run the backup automatically every night at 11:00 p.m. • Store the backups in the C:\Backups folder.

• Include a system image in each backup.

After removing the printed paper from your laser printer, the toner smudges and can be wiped off in places.

Which of the following is the MOST likely problem?

Which of the following are examples of social engineering? (Select TWO).

What command lets you see a list of valid command parameters for the net use command?

Since it has no moving parts, a CPU will usually work properly for several years. Which of the following is a common factor that MIGHT cause a CPU to fail prematurely?

Your company provides testing services that help customers identify and resolve performance issues with their software and e-commerce sites before they go live. To perform accurate testing, a large number of computers are required, sometimes numbering in the hundreds.

Recently, you have noticed that the lights in the testing lab seem dimmer than normal and sometimes flicker.

Which of the following electrical terms BEST describes the condition you are most likely experiencing?

One of your customers is still using an old dot matrix printer. While printing, the customer noticed that the text was light or faint. A new print head was installed, but the documents are still faint. Which of the following should you do to troubleshoot the MOST likely cause?

Which of the following describes a man-in-the-middle attack?

Your job functions have recently changed. As a result, you find that you are needing to work with more running programs on your Windows 10 computer at a time. Although you haven't seen these in the past, you are now starting to receive error messages warning you of low virtual memory. However, no additional RAM can be added to your computer. Which of the following Control Panel utilities would BEST allow you to eliminate or reduce the number of error messages?

Which of the following is most helpful in keeping a computer cool? (Select TWO).

An unauthorized person gains access to a secured area by following an authorized person through a door controlled by a badge reader. Which of the following security threats does this sentence describe?

Which option, used with the copy command, makes sure that all copied files are written correctly after they have been copied?

You work for a company that provides technical support for customers. One customer calls wanting to know how to adjust their monitor so they can have the sharpest and most detailed images, words, and icons.

Which Control Panel setting should you adjust to BEST meet the customer's needs?

After receiving several complaints from the employees in your company, you start to troubleshoot a laser printer. After a short while, you have concluded that the most probable cause is a dirty drum. Which of the following is the MOST logical reasons for this conclusion?

Which utility allows you to choose Selective Startup in Windows?

You manage a group of 20 Windows workstations that are currently configured as a workgroup. You have been thinking about switching to an Active Directory configuration. Which advantages would you gain by switching to Active Directory? (Select TWO.)

After using your computer for a few months, you have decided it is best to install anti-malware software. After the software has been installed, you want to ensure that there are no existing files on your system that are infected. Which of the following is the BEST next step? (Select TWO).

Examine the following output:

Server: helicuplar.xct.takro.net

Address: 209.53.4.130

Name: westsim.com

Address: 64.78.193.84

Which command produced this output?

To tightly control the anti-malware settings on your computer, you elect to update the signature file manually. Even though you vigilantly update the signature file, the machine becomes infected with a new type of malware.

Which of the following actions would BEST prevent this scenario from occurring again?

A user installs a new graphics application on her Windows system. During the installation process, the application prompts the user to load a custom video driver that has been optimized for the application. She does so and then completes the installation. Several days later, the user reports that her display doesn't seem to be working properly under some conditions. To fix the problem, you need to reload the old video driver. Which of the following actions are the BEST choices? (Select TWO).

Joe, a user, receives an email from a popular video streaming website. The email urges him to renew his membership. The message appears official, but Joe has never had a membership before. When Joe looks closer, he discovers that a hyperlink in the email points to a suspicious URL.

Which of the following security threats does this describe?

Which of the following actions directly improves system security on a Windows workstation?

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : mydomain.local Description . . . . . . . : Broadcom network adapter

Physical Address. . . . . . : 00-AA-BB-CC-74-EF

DHCP Enabled . . . . . . . : No

Autoconfiguration Enabled. . . : Yes

IPv4 Address . . . . . . . : 192.168.1.102(Preferred)

Subnet Mask . . . . . . . : 255.255.255.0

Default Gateway. . . . . . . . . : 192.168.2.1

DNS Servers. . . . . . . . . . . : 192.168.2.20

Which of the following is the MOST likely cause of the problem?

You have created a custom Library using D:\Stats as the path to the Library. You want the files in the D:\Reports folder to be available in the Library you created.

The files should also still be accessible using the D:\Reports folder.

Which of the following steps would BEST meet your requirements?

What is the surest way to prevent the loss of important information on your mobile device if it is lost, stolen, destroyed, or there is a natural disaster?

While on a service call at a customer site, you are discussing the problem with the customer when your cell phone rings. You check the caller ID, and you see that the call is related to parts you ordered for another customer.

Which of the following is the MOST professional way to handle the situation?

You work as the IT administrator for a small startup company. Lily's computer has two internal hard drives and runs Windows 10. She is concerned that she may accidently delete a file or that her primary hard disk may fail at some future time. She has come to you for suggestions about how to protect her files. Due to the size and revenue of this startup company, resources are somewhat limited.

Which of the following would BEST protect Lily's files?

While using a Windows 10 system, you accidentally downloaded and installed a malware package from a phishing email exploit. You were able to reboot the system into Safe Mode and use System Restore to revert the system to a point in time before the malware infection occurred.

Given this information, which of the following are true? (Select TWO).

An administrator configures the Time Machine application on Mac OS computers and develops scripts that use the tar command on Linux computers. Which of the following best practices is the administrator following?

You're using a Linux distribution that uses Debian Package Manager (dpkg) for package management. Which command would you use to install httpd, the Apache HTTP Server package, and all its dependencies?

You have implemented a regular backup schedule for a Windows system, backing up data files every night and creating a system image backup once a week. For security reasons, your company has decided to not store a redundant copy of the backup media at an offsite location.

Where would be the next best place to keep your backup media?

If a printer is not Wi-Fi capable, how can it be set up to provide the most reliable wireless printing?

You are troubleshooting network connectivity issues on a workstation. Which command would you use to request new IP configuration information from a DHCP server?

Frank is running a program called FrameMaker on his Windows computer. While trying to import graphics into this program, he sees a spinning wheel for a long time. When Frank clicks on the application, a message is displayed that indicates that the application is not responding. Which of the following Microsoft command line tools would BEST shut down the application?

Which of the following paper types should not be used in inkjet printers?

Wendy had been searching the internet for a great deal on jewelry. While looking at one site, a pop-up was displayed that told her she had just been chosen as the winner of a nice prize. Being excited to win, Wendy clicked on the link provided to claim her prize. The next day, when Wendy tried to turn on her computer, her computer displayed the Blue Screen of Death (BSOD). After interviewing Wendy, you suspect that the pop-up she clicked on installed some malicious software that has caused her computer to lock up. Which of the following is the BEST place to begin repairing Wendy's computer?

Your organization has 20 employees who need an accounting software update installed. Due to a miscommunication, the purchaser only paid to update 10 licenses. The software company issued a paper license and a single key for updating 10 users. Since this is an enterprise paper license, there is no mechanism that enforces a limit to the number of times the key can be used, so you decide to go ahead and update all 20 users.

What are the possible consequences of this decision? (Select TWO.)

A technician assists Joe, an employee in the sales department who needs access to the client database, by granting him administrator privileges. Later, Joe discovers he has access to the salaries in the payroll database.

Which of the following security practices was violated?

Your laser printer prints a vertical black line on every page. You change the toner cartridge, but the problem does not go away. What is the MOST likely problem?

How can you keep a Windows 10 system from automatically restarting after a critical system error occurs?

You want to be able to access your home computer using Remote Desktop while traveling. You enable Remote Desktop, but you find that you cannot access your computer outside of your home network.

Which of the following is the BEST solution to your problem?

Your company has decided to hire a full-time video editor. You have been asked to find a system with the level of display quality needed by someone who will be working with video all day. Which of the following video card specifications will have the greatest impact on display quality? (Select TWO).

Which of the following are common forms of social engineering attacks?

You are working at the command line and want to add the Read-only attribute to a file and remove the Hidden attribute. Which command would you use?

Which of the following virtual printing options allows you to convert a Word document into a .jpg file?

While running a full system scan using your anti-malware software, three files have been identified as possible problems. You want to keep the files intact so you can review them later, but you also need to ensure they can't harm anything else on your computer.

Which of the following is the BEST next step?

A mobile device user is comparing methods for securing the device. Which of the following methods for securing a mobile device can affect the device's performance?

Your organization is frequently visited by sales reps. While on-site, they frequently plug their notebook systems into any available wall jack, hoping to get internet connectivity. You are concerned that allowing them to do this could result in the spread of malware throughout your network.

Which of the following would BEST protect you from guest malware infection? (Select TWO).

You connect your computer to a wireless network available at the local library. You find that you can't access several websites you need to on the internet. Which of the following is the MOST likely cause of this problem?

You have a network that uses a logical bus topology. How do messages travel through the network?

You are the PC technician for a company. An employee has gone to a meeting while you fix the computer in her office. She accidentally left a report open next to her computer. It states that a friend of yours in accounting will be submitted for review if their poor work performance continues. Which of the following is the BEST action to take?

What is the best countermeasure against social engineering?

A technician is installing a new SOHO wireless router in a home office. The customer wants to secure the wireless network so only a smartphone, tablet, and laptop can connect. Which of the following router settings should the technician change?

Which of the following paths opens the Computer Management tool in Windows 10? (Select TWO).

A user has configured his mobile device to unlock using facial recognition. Which of the following methods for securing a mobile device is being used?

You have installed anti-malware software that checks for viruses in e-mail attachments. You configure the software to quarantine any files with problems. You receive an email with an important attachment, but the attachment is not there. Instead, you see a message that the file has been quarantined by the anti-malware software.

Which of the following BEST describes what happened to the file?

A customer who uses a Windows computer recently purchased an inkjet printer from your store. She is now calling to complain that the colors in the photos she printed on her new printer don't match the colors in the original photos created by the photo shop. Which of the following actions will MOST likely resolve the issue? (Select TWO).

Which tool would you use to create and delete partitions on hard drives?

You have just installed anti-malware software on all computers on your company's network. Which of the following additional actions would be BEST to take to help protect systems from malicious software? (Select TWO).

A customer wants to add an additional video card to her computer so she can play the latest computer games. As a result, this system will now have a multi-GPU configuration.

Which of the following statements are true? (Select TWO).

A user has created a complex spreadsheet on her workstation containing many graphs and charts. She sent the document to an older network laser printer that is shared by everyone in her department. When she picked up the output, only the top half of each page was printed, and the bottom half was blank. Which of the following will MOST likely rectify this issue?

You need to boot a Windows 10 system into Safe Mode. Which steps will accomplish this task? (Select TWO. Each choice is a complete solution.)

You are an IT technician for your company and would like to be able to:

• Establish a remote server management session.

• Send unencrypted (clear text) transmissions to the remote server.

• Manage specialized industrial and scientific devices.

Which of the following utilities would be the BEST to use to accomplish these tasks?

A user can't make an RDP connection from outside the network to a server inside the network. Which network device will a network administrator MOST likely configure to allow this connection?

Device manufacturers are constantly finding bugs, vulnerabilities, or better ways for their devices to communicate with the operating system. Because of this, which of the following is the BEST practice to do before installing a new device?

Which of the following security measures is a form of biometrics?

You need to protect the user data on a Windows 10 system. Which tools could you use to do this?

You have a network that uses a logical ring topology. How do messages travel through the network?

You have installed anti-malware software on computers at your business. Within a few days, however, you notice that one computer has a virus. When you question the user, she says she did install some software a few days ago, but it was supposed to be a file compression utility. She admits she did not scan the file before running it.

Which of the following should you add to your security measures to help prevent this from happening again?

You recently purchased a copy of Windows 10 from a retail store. The system you want to install Windows on doesn't have an optical drive. What is the BEST option for installing Windows in this scenario?

A technician is installing a new SOHO wireless router.

Which of the following is the FIRST thing the technician should do to secure the router?

You need to view the contents of /var/log/auth.log to get information about the users that have been logging on to the system. The auth.log file is a plain text, file so you decide to use the cat command to review the file. However, the display fills with text for several pages, and you can't see the entire file. What commands can you use to view the content of the auth.log file page by page? (Select TWO).

Which of the following topologies connects each network device to a central hub?

You have just purchased a new computer that runs Windows 10. You would like to transfer all of the applications and user data from your old computer, which is running Windows 7, to the new computer. Which of the following steps is the BEST course of action?

Bob calls and complains that he has suddenly started getting a lot of unwanted email. Which of the following is the BEST type of software to install to help solve Bob's problem?