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WorksheetsDIGITS
Total questions: 10
Worksheet time: 10mins
Your customer wants to same the same line on his smartphone as his wearable with an "embedded sim", what is the second step that you should do ?
Add the data with paired DIGITS line to the customers' account through samson
While adding the line in SAMSON, be sure to pair the DATA WITH PAIRED DIGITS LINE with the desired PRIMARY LINE
Once line is added and active, it is ready to go
While adding the line in DASH, select the PRIMARY LINE the customer would like the HIGH SPEED DATA with PAIRED DIGITS LINE paired to.
ONLY JESUS KNOWS
WHAT IS DIGITS ?
Every number at T-Mobile is now a DIGITS number and this lets you use those numbers on virtually any Internet connected devices.
Troubleshoot in Grand Central or file tickets as needed.
For wearables, customers don’t need a new number since the main number can be used with it.
Data with Paired DIGITS is an MI plan that provides network access and uses the main phone’s number with it, rather than having a new number.
Business accounts must have less than 12 lines for the DIGITS web client to work correctly
Who's eligible for DIGITS Talk & Text plans
Open to all US and Puerto Rico postpaid customers with unlimited talk and text plans, including T-Mobile for Business, and Simple Choice.
Customers without T-Mobile accounts
Customers with data lines only
Government and large enterprise accounts
Start using DIGITS
Enable Multiple Device Services in My T-Mobile or the T-Mobile app, see Use _______________.
My T-Mobile
T-Mobile app
MyDIGITS portal
EIS
Is Domestic roaming provided with DIGITS Talk & Text line
TRUE
FALSE
ASK KIM
ONLY JESUS KNOWS
What DIGITS feature for domestic roaming?
High Speed Data with Paired DIGITS
NT DIGITS TALK AND TEXT
DIGITS APPLE WATCH
DIGITS WEB CLIENT
I want another phone number, but I don't need another device. I want to use both of my lines on the same phone.
DIGITS TALK AND TEXT
GO AHEAD
DIGITS WEB CLIENT
HIGH SPEED DATA WITH PAIRED DIGITS
Customer wants to use the same number on multiple smart phone. What is the best DIGITS plan would you offer ?
Offer DIGITS TALK AND TEXT LINE
OFFER DATA PAIRED WITH DIGITS
NT DIGITS TALK AND TEXT LINES
OFFER HIGH SPEED DATA WITH PAIRED DIGITS
OFFER ADD A LINE
I want another phone number, but I don't need another device. I want to use both of my lines on the same phone.
TRUE
FALSE
ASK KIM
ONLY JESUS KNOWS
DIGITS breaks all the new rules of one number tied to one device
bringing antiquated phone numbers into digital device
I DON'T KNOW YET
FALSE
TRUE
N/A
