WorksheetsGreeting the guest
Total questions: 19
Worksheet time: 6mins
What is verbal communication?
gestures, facial expressions, and body positions
use of language
What would we consider about our body language when greeting a guest?
Genuine smile
Body Posture
Appearance / Grooming
All is correct
How important is it to greet and welcome a guest?
Create an important first impression.
Thinking about an important first impression.
Create an important second impression.
All is correct
How far away from us should a guest be before greeting them?
about 1.15 meters away from you
about 1.05 meters away from you
about 1.5 meters away from you
about 2.5 meters away from you
What should we consider about our body language when actually greeting a guest?
Smile as you really mean it, Maintain good eye contact.
Speak clearly & with a friendly tone
Smile as you really mean it, Maintain good eye contact. Speak clearly & with a friendly tone
All is incorrect
What would we say to the guest?
“Good bye Sir / Madam, welcome to ________ (insert location).” If we know guest name we should use it!
“Good morning Sir / Madam, welcome to ________ (insert location).” If we know guest name we shouldn’t use it!
“Good morning Sir / Madam, welcome to ________ (insert location).” If we know guest name we should use it!
“Good luck to tou Sir / Madam, welcome to ________ (insert location).” If we know guest name we should use it!
Who needs to greet & welcome the guest?
All acompanies
All associates
A server only
A Hostess only
Choose the correct things when we greeting the guest
Greeting and seating Guest within 2 mins of their arrival
The guest should be greeted and seated at a fully laid up table
All is correct
All is incorrect
What should we do if the guest is kept waiting
Focus on your present guest and skip the new guest
Apologise to the guest
Acknowledge the guest and Apologize for the delay
All is correct
What should we do when the restaurant is full or not fully laid up table
Inform to the guest how long it take
Follow up to find available table
Adhere to timeframe which you comfirm with the guest
All is correct
Which of the following is wrong?
Other staff should also acknowledge guest by a smile and light bow
Other staff shouldn’t also acknowledge guest by a glance and shake hand
Other staff shouldn’t also acknowledge guest by a smile and light bow
Hostess should step out or away from the counter or the main entrance to greet guest
