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WorksheetsRoom service
Total questions: 12
Worksheet time: 5mins
Name
Class
Date
1.
You take the food to your guest's room on a ......... .
a)
cart
b)
table
c)
spoon
d)
cutlery
2.
If you want to contact someone you have to ........ their number.
a)
delete
b)
understand
c)
dial
d)
eat
3.
adjoining rooms
a)
two hotel rooms with a door in the center
b)
two beds in a hotel room
c)
rooms that look at each other
d)
rooms that share a window
4.
local facilities such as stores and restaurants
a)
amenities
b)
extras
c)
spa
d)
shopping
5.
Meals Service in the guest room, called .....
a)
Restaurant Service
b)
Guest Service
c)
Room Service
d)
Guest Meals Service
6.
Plate to serve the main course, called .....
a)
BnB Plate
b)
Cup and Sourcer
c)
Dinner Plate
d)
Dessert Plate
7.
function of BnB Plate .......
a)
Bread Plate
b)
Main Course Plate
c)
Dessert Plate
d)
Appetizer Plate
8.
Choose an example of good customer service.
a)
Food service assistands stands with their backs to the customer
b)
A food service assistant smiles and greets the customer politely
c)
A food service assistant chews her nails whilst waiting for her customer to make their choice.
d)
A chef shouts at a colleague when they make an error with a food order.
9.
Identify the benefits of good customer service to the business.
a)
Customers who did not enjoy their experience, will recommend the business to friends.
b)
Customers who enjoy their experience, will spend more money.
c)
The business will not expand.
d)
The business will get bad reviews.
10.
Who does Meridith marry
a)
George
b)
Alex
c)
Derek
d)
Mark
11.
How many times has Cristina been engaged
a)
1
b)
2
c)
3
d)
4
12.
Petugas yang merawat dan menyimpan peralatan
a)
chef
b)
cook helper
c)
waiter
d)
steward
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