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WorksheetsAppBuilder
Total questions: 30
Worksheet time: 30mins
Name
Class
Date
1.
At Global Insurance, medical data related to policy holders is only available to those users who have access via the sharing model. However, the Chief Medical Officer, who uses a User Profile shared with the other medical staff, needs read access to all medical data. Medical data is held in one custom object. How can an administrator ensure that this requirement is met?<br />Choose 1 answer.
a)
Enable the 'View All Data' object permission for the custom object in the profile assigned to the Chief Medical Officer.
b)
Enable the 'View All' object permission for the custom object in a permission set assigned only to the Chief Medical Officer.
c)
Enable the 'View All Data' system permission in the profile assigned to the Chief Medical Officer.
d)
Enable the 'View All Data' app permission in the profile assigned to the Chief Medical Officer.
2.
A Salesforce organization uses a custom object to capture expense data. One of their requirements is to ensure that an expense record is only visible to the respective record owners and those above them in the management hierarchy. Which of these Salesforce features can be configured to meet this requirement?<br />Choose 2 answers.
a)
Permission Sets
b)
Role Hierarchy
c)
Organization-Wide Defaults
d)
Expense Sharing Rule
3.
Global Systems has three kinds of users, namely, marketing users, sales users, and executive users. Marketing users must not have access to any kind of Opportunity data, while Sales users must not have access to any kind of Lead data. How should this be configured in the company's Salesforce instance?<br />Choose 1 answer.
a)
Use Assigned App settings in the users' profiles
b)
Use Object settings in the users' profiles
c)
Use Assigned App settings in the users' roles
d)
Use Object settings in the users' roles
4.
Bob has linked the Twitter social profile of the contact Mary Jones to her contact record in Salesforce. Another user named Sue wants to access the social network profile of Mary Jones. Which of the following statements are true about her access to the profile?<br />Choose 2 answers.
a)
Sue will have access to the Twitter profile on the Mary Jones contact record without logging in to her Twitter account
b)
Linking social profiles only needs to be done once, so Sue will have access to the social profile after she logs in to her Twitter account
c)
Each user can select a Twitter profile to link to the contact record, so Sue will have to search and link the Twitter profile herself
d)
Sue will have access to the Twitter profile on the Mary Jones contact record if the Twitter social network is enabled in Sue's user settings
5.
Which of the following are true about using Social Business Rules for processing inbound social posts from Facebook and Twitter into cases?<br />Choose 2 answers.
a)
By default, the social post source is captured in 'Case Description'
b)
A custom format can be selected for processed inbound social content
c)
It is possible to choose how inbound social content is formatted for cases' 'Case Subject'
d)
Social Business Rules should be configured before turning on Social Customer Service
6.
To allow sales reps to easily access Twitter profiles of the accounts they manage, the Salesforce Administrator has enabled the Social Accounts, Contacts, and Leads feature. However, sales reps are reporting that they are not able to see any Twitter component on the account details page. What is a possible cause?<br />Choose 1 answer.
a)
Twitter is disabled in the user's personal settings
b)
The Twitter Access permission is not enabled for the sales reps
c)
The News feature is not enabled in the Account Settings in Setup
d)
The social features have only been enabled for Contacts and Leads
7.
TigerMilk Protein Products uses Salesforce for managing sales and distribution of their delicious and nutritious products. They have made the transition to Lightning Experience and want to limit access to the Record Detail component on the Account record page to those with the Accounting profile only. What is the best way to accomplish this?<br />Choose 1 answer.
a)
Create a separate Lightning page for the Account profile
b)
Use field-level encryption on the fields of the Account record
c)
Set the User Profile as a Component Visibility filter on the component
d)
Create a Permission Set and assign it to the Accounting profile
8.
Global Insurance uses Salesforce to manage claims on insurance policies. The company would like to display claim details next to the related policy detail and details of the person insured on a single page. Which of the following solutions can be used to achieve this?<br />Choose 3 answers.
a)
Create a record page in Lightning App Builder using a three-column layout
b)
Create a new global publisher layout with three columns
c)
Create a Visualforce page that includes information from the three objects in three columns
d)
Create a standard Page Layout with three columns for the three objects
e)
Create a console app that includes the three objects
9.
Boston Industrial Robotics service team uses Service Cloud to handle their customer service workload. Their products are highly technical, and their Case record page layout has nine different components that need to be accessed as efficiently as possible. To speed up their ability to access the right information and reduce the initial training time on the console, which approach is best?<br />Choose 1 answer.
a)
Use separate Case page layouts for senior and junior team members
b)
Use component visibility settings based on Profile and create Senior and Junior Profiles
c)
Use the Accordion component to provide a vertical tab-like access to the components
d)
Deploy the Console App for senior team members
10.
The Salesforce Administrator of a company has created a custom Lightning record page for the Lead object that uses several Lightning Components. The Sales Director wants to hide other components when the record page is accessed in the Salesforce mobile app to help sales users locate information more easily. How can this requirement be achieved?<br />Choose 2 answers.
a)
Create a Lightning record page and assign it the Phone form factor
b)
Configure Lightning components to only support the Desktop form factor
c)
Configure a page layout and assign it the Phone form factor
d)
Create a Lightning App and select Phone in the Supported Form Factors
11.
A user has reported that they do not have access to a custom object in the Salesforce mobile app. What could be the reason?<br />Choose 2 answers.
a)
The user's profile has the tab setting for the object set to 'Tab Hidden'.
b)
The object does not have a tab defined in the full Salesforce site.
c)
The object has not been included by the administrator in the Navigation Menu.
d)
The user does not have visibility to the records of the object.
12.
A Salesforce Administrator has created a Lightning App for a logistics company. Field agents are reporting that they can access the app on the desktop, but they're unable to access it in the Salesforce mobile app. What is a possible cause?
a)
The Profile of the field agent has not been added to the User Profiles in App Settings
b)
The Lightning App has not been enabled in the App Launcher configuration page
c)
The Mobile Support option is not ticked in App Personalization Settings
d)
The Desktop option is selected in the Supported Form Factors in App Options
13.
Global Travels has created custom objects for Events and Attendees. The objects are linked in a master-detail relationship. They would like users to be able to quickly create and link attendees to an event in the Salesforce mobile app. What kind of action would be most appropriate?
a)
Global quick action on the Event object
b)
Object-specific action on the Attendee object
c)
Global quick action on the Attendee object
d)
Object-specific action on the Event object
14.
A Sales Manager often finds that contact has a relationship with multiple companies and would like to keep track of these relationships. How can a Salesforce Administrator enable this?<br />Choose 2 answers.
a)
Create a cross-object formula on the Contact object to add related accounts in the Related Accounts section
b)
Add the Related Accounts related list to the Contact page layout, add the Related Contacts related list on the Account page layout, and delete the existing Contact related list on the Account page layout
c)
Create a validation rule to ensure all related accounts are added to the contact
d)
Enable the 'Contacts to Multiple Accounts' feature
e)
Add the Related Accounts related list to the Contact page layout, and update the existing Contacts related list on the Account page layout
15.
Global Containers requires that when saving an opportunity record, a check is performed to determine if the opportunity amount is the highest value in the current year for all opportunities in the org. If so, a checkbox on the opportunity record should be marked and an email should be sent to the record owner's manager. What one Salesforce feature can be used to handle this requirement?
a)
Apex Trigger
b)
Flow Builder
c)
Formula Field
d)
Workflow Rule
16.
Mary is a Salesforce administrator who is considering various requirements for managing customers. Which standard account features could she make use of?<br />Choose 3 answers.
a)
Relating customers in a hierarchy
b)
Tracking the team that works on a customer account
c)
Specifying the part that a person plays in an organization
d)
Automatically updating the customer's credit rating
e)
Creating an internal organizational chart for the account
17.
Your organization has recently completed a large marketing campaign across the globe. The Marketing Director wants to collect customer feedback related to the campaign. He wants to use Salesforce for sending survey forms and collating the survey results directly within Salesforce.<br />What would you recommend?<br />Choose 2 answers.
a)
Use a third party cloud survey application and integrate it with Salesforce
b)
Look for an AppExchange solution that meets the requirements
c)
Develop a custom survey application using .Net and integrate it with Salesforce
d)
Consider using the Salesforce native survey functionality
18.
Which of the following is true with regard to a dashboard refresh?<br />Choose 1 answer.
a)
Dashboards can be scheduled to be refreshed hourly, daily or monthly
b)
Dynamic dashboards can be scheduled to be refreshed
c)
If a user clicks refresh to update a dashboard, the data is refreshed for all users
d)
If a dashboard is on the home page, it is refreshed each time the home page is displayed
19.
A sales manager of ABC Technologies needs to compare two custom fields on the Account object, namely, 'Next Payment Date' and 'Last Payment Date' in a report. The report should only show the records on which the next payment date is earlier than the last payment date. Which solution should be used to meet this requirement?
a)
Create and use a checkbox formula field.
b)
Use a field-to-field filter
c)
Create a joined report
d)
Configure a cross filter
20.
The Cosmic Computing call center manager has requested a new Case report to assist in the analysis of how long individual call center staff are taking to accept cases. 'Case Accepted Time Stamp' is an existing custom field that is populated when the call center agent accepts the case. How could this best be achieved using Lightning Report Builder?
a)
Create a new Case custom formula field that calculates the difference between 'Date/Time Opened' and 'Case Accepted Time Stamp', and add it to the new report.
b)
Add a row-level formula that calculates the difference between 'Date/Time Opened' and 'Case Accepted Time Stamp' in the new report.
c)
Add a bucket column that calculates the difference between 'Date/Time Opened' and 'Case Accepted Time Stamp' in the new report.
d)
Add the standard 'Case Age' field to the new report as this captures the difference between 'Date/Time Opened' and 'Case Accepted Time Stamp'.
21.
The developers of Cosmic Enterprises use sandbox environments for development, integration, and testing. A developer often needs to migrate metadata components from one sandbox to another when multiple developers are working on the same project. The lead developer of the organization would like to simplify the customization of individual sandboxes and reduce the amount of time spent by developers on migrating metadata components. Which option is available for this use case?<br />Choose 2 answers.
a)
A change set can be created to move metadata components from one sandbox to another.
b)
An AppExchange application can be used to copy an existing sandbox and create one with the same metadata components.
c)
While creating a sandbox, an option to use an existing sandbox can be selected.
d)
A sandbox can be cloned to ensure that the same metadata components are available for other developers.
22.
Cosmic Innovation would like to move certain changes from its full copy sandbox to the production org. The deployment of these changes has already been validated in the sandbox. The developer of the organization is concerned that the deployment will be delayed due to the large number of Apex tests that need to be run in production. Which of the following options can be utilized to reduce the time required for a production deployment?<br />Choose 2 answers.
a)
Choose the Skip Test Execution option
b)
Choose the Run Specified Tests option
c)
Choose the Run Local Tests option
d)
Perform a Quick Deployment
23.
You are running a training session for a group of new Salesforce developers. Each developer is provided with their own Salesforce developer edition org. As part of this training session you are required to distribute an Expense Manager application to the trainees, and allow them to work further on it. What would be the best way to do this?<br />Choose 1 answer.
a)
Bundle the app as a Managed Package
b)
Share code for the Expense Manager via email
c)
Bundle the app as an Unmanaged Package
d)
Create Trainee Users on your Salesforce org
24.
A Salesforce administrator working for Cosmic Solutions has configured a process using the Process Builder to send an email 10 days before the 'Close Date' field of an opportunity. The process starts when a new opportunity record is created by a user. What will happen if the field is updated before the scheduled action is processed?<br />Choose 1 answer.
a)
The scheduled action will not be processed.
b)
The scheduled action will only be processed if the new scheduled date is in the future.
c)
The scheduled action will still be processed based on the original schedule.
d)
The scheduled date will be recalculated.
25.
When an account is marked as inactive, all related 'Closed Lost' opportunities should be deleted, after which a message should be posted to a Chatter group to inform that records have been deleted. How should this requirement be handled?<br />Choose 1 answer.
a)
Configure a process in Process Builder that invokes a flow which deletes the opportunities and posts to the Chatter group
b)
Configure a process in Process Builder that deletes the opportunities and posts to the Chatter group
c)
Configure a flow that is invoked by an account update that deletes the opportunities and posts to the Chatter group
d)
Configure a workflow rule which invokes a flow that deletes the opportunities and posts to the Chatter group
26.
A developer has noticed that a workflow field update does not trigger a validation rule. The validation rule does work when records are updated from the user interface. What could be the reason for this?<br />Choose 1 answer.
a)
Validation rules fire before workflow rules
b)
Workflow rules fire before validation rules
c)
The 'Re-evaluate workflow rules after field change' checkbox is not selected
d)
The validation rule is not active
27.
An administrator of Cosmic Service Solutions has created a flow that will be used as a call script by support agents in the United States. The director of the company has asked the administrator to create similar call scripts for other countries where the company has offices, such as France and the United Kingdom. Which option is available in Salesforce to make it easier to create other country-specific flows?<br />Choose 1 answer.
a)
A flow solution can be used to create multiple flows using the existing flow
b)
The flow can be made a template, and the template can be cloned and customized for other countries
c)
An AppExchange application can be downloaded and installed to clone the flow then customized
d)
The flow can be copied and customized to create other country-specific flows
28.
A Salesforce Administrator wants to convert a custom text field into an auto number field. Which of the following should be considered before converting the field?<br />Choose 2 answers.
a)
It is not possible to convert a text field into an auto number field without losing data
b)
Any records that contain more than 30 characters in the field should be changed
c)
It is not possible to convert a custom text field into an auto number field
d)
The field data remains unchanged after conversion
29.
There is a many-to-many relationship between the custom objects 'Candidate' and 'Position' via the junction object 'Job Application'. What would happen to the second master-detail relationship if an administrator tried to convert the master-detail relationship between 'Job Application' and 'Candidate' into a lookup relationship?<br />Choose 1 answer.
a)
The second master-detail relationship would remain unchanged
b)
Salesforce would prevent the conversion of the relationship by showing an error
c)
The second master-detail relationship would be converted into a lookup relationship
d)
The second master-detail relationship would cease to exist
30.
While designing your application, you have determined that certain fields need to be required, either if records are entered in the user interface or through Data Loader. What do you need to keep in mind regarding the required fields?<br />Choose 2 answers.
a)
Enabling the 'Required' checkbox while defining a custom field will make a field universally required
b)
Any custom field can be made universally required
c)
Setting a field as required on a page layout will not make it required if a record is loaded with Data Loader
d)
Any standard field can be made universally required
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