WorksheetsINTRODUCTION TO MANAGEMENT QUIZ
Total questions: 20
Worksheet time: 10mins
Management as a process "consisting of planning, organizing, actuating and controlling, performed to determine and accomplish the objectives by the use of people and other resources".
Peter F. Drucker
Henri Fayol
George R. Terry
Harold Koontz
"To manage is to forecast and plan, to organize, to compound, to co-ordinate and to control."
Henri Fayol
Harold Koontz
George R. Terry
Peter F. Drucker
The process or activity of optimally utilizing human resources to achieve predetermined goals and objectives in the most efficient and effective way possible is:
Directing
Controlling
Planning
Organizing
Which of the following is a function of management?
Doing
Staffing
Sampling
Maintaining
Reaching toward an objective or striving to meet a mission statement would fall into what part of management?
Planning
Directing
Controlling
Staffing
Which managerial function clarifies the boundaries of authority and responsibility within a department?
Planning
Organizing
Directing
Controlling
When resolving problems between two employees, the manager should remember that differences exist between employees personalities.
TRUE
FALSE
In what order do managers typically perform the managerial functions?
organizing, planning, controlling, leading
organizing, leading, planning, controlling
planning, organizing, leading, controlling
planning, organizing, controlling, leading
____ is often called the fifth function of management. It involves the evaluation, recruitment, selection, training and placement of individuals in specific job roles.
Staffing
Hiring
Controlling
Interviewing
Who said, “Management is a multiple purpose organ that manages a business, manages a manager and manages workers and work”?
Harold Koontz
Peter Drucker
Kenneth O ‘Donell
Luther Gulick
Influence enables a person to affect the activity of another.
TRUE
FALSE
Which one of the following is not one of Drucker's five guiding principles of management?
Making people's strengths effective and their weaknesses irrelevant.
Enhancing the ability of people to contribute.
To operate the organization's status system.
Integrating people in a common venture by thinking through, setting and exemplifying the organizational objectives, values and goals.
Which function of Management involves the following sub-functions: communication, motivation and leadership?
Organizing
Controlling
Coordinating
Directing
Which function of management deals with determines what extent the business is accomplishing goals set in the planning stage.
controlling
implementingl
leading
staffing
Which of the following will help motivate employees?
Compromise on poor performance
Ask for performance and set standards
Use positive reinforcement, and generalize it
Use the same methods of reinforcement for everyone
When solving a group conflict, you should:
Establish a winner and loser group
Resolve it in such a way that there is no apparent winner or loser
Smooth over the problem, hope it will go away with time
Support the position with the most people involved
Which statement is true?
A manager's status within the organization does not influence communication with subordinates
In a well operated organization, communication always flows upward
The manager/subordinate status does not have any influence on communications between the two parties
People prefer, most of the time, to communicate with the higher status level positions
In any useful description of management you will find two premises, which statement contains one of those premises:
Develop people and direction of things.
Develop people and not the direction of things.
Direction of things and not the development of people.
Management performs task rather than corrects workers mistakes.
To be able to formulate a workable plan you must first:
Have knowledge of utilities’ policies & rules.
Know of available resources.
State the objective to be achieved.
Understand the utilities’ methods & procedures.
One of the abilities a manager needs to be successful is the ability to match leadership style to the work situation, which is necessary because of three concerns. These are:
Interpersonal relationships, worker/task maturity, orders & directives.
Manager accessibility, training, task.
Task, interpersonal relationships, worker/task maturity.
Workers, communication style, social activities.
