WorksheetsLPL II -Regionals
Total questions: 24
Worksheet time: 12mins
Name
Class
Date
1.
After 5 check-ins denied, every check-in denied will be considered as ____.
a)
3 Inspection denied
b)
4 Inspection denied
c)
6 Inspection denied
d)
None of the above
2.
Why have we launched bank verification?
a)
To improve payment approval process.
b)
To reduce the rate of PR rejection
c)
Both a & b
d)
None of the above
3.
What if the Customer does not receive a link after clicking on Make Purchase Request?
a)
Complete the process via previous method (cancelled Cheque)
b)
Send the Link manually (from Resend SMS button in transaction details)
c)
Send the Link to your personal Number and get the process completed
d)
None of the above
4.
Red color on appointment ID on token TV denotes ___ .
a)
Expected time has lapsed
b)
About to start the inspection
c)
Inspection is running
d)
All of the above
5.
Assigned token will be seen on token TV
a)
After check-in
b)
During Inspection
c)
At the time of appointment booking
d)
None of the above
6.
How much is the penalty amountin case of inspection denied
a)
INR 100
b)
INR 200
c)
INR 500
d)
INR 700
7.
Can we reschedule the appointment of inspection denied leads
a)
Yes
b)
NO
8.
Appointment can be reschduled with how many days from the date of appointment booked?
a)
5 Days
b)
7 Days
c)
10 Days
d)
3 Days
9.
A customer can be checked-in using?
a)
Appointment ID
b)
Appointment ID or Registered Mobile Number
c)
Registered Mobile Number
d)
None of the above
10.
If the customer is not ready for token, within what time should you list the car?
a)
within 30 minutes of OTP verification
b)
within 60 minutes of OTP verification
c)
within 90 minutes of OTP verification
d)
No time limit
11.
How much time does it generally take to get the right buyer offer and close the deal through website listing model?
a)
4 weeks
b)
2 weeks
c)
1 week
d)
3 weeks
12.
Which of the following is not a part of the inspection stage?
a)
Rapport Building
b)
Accompany the customer for inspection
c)
Pitch the CPP to customer
d)
Explain the inspection process to the customer
13.
Which of the following should not be done during the Auction stage?
a)
Discuss inspection report on Galactica
b)
Leave customer unattended
c)
Ask customer expectated Price
d)
List the car when auction is not over
14.
Token was done on day 2 , if customer back out happens on day 6 , customer will be charged deal cancellation or late stocking charges ?
a)
Late stockin
b)
Deal cancelation charges
c)
Both A & B
d)
None of the above
15.
To get the insta mojo payment link in case customer is ready to pay deal cancellation charges, what is the process ?
a)
Open Admin Panel / Click on Order management / Click on Token Tracker / Enter the Appointment ID / Click enter / Click on “Deal Lost Request” and follow the process
b)
Open Admin Panel /Click on Order management/ Click on Payment Tracker /Enter the Appointment ID/ Click enter Click on “Deal Lost Request” and follow the process
c)
Click on Order management
d)
None of the above
16.
Any communication from customer that expresses dissatisfaction about action or deficiency of service is known as
a)
Escalation
b)
Complaint
c)
Grievance
d)
Both B & C
17.
Customer can raise a grievance through which of the below mentioned channels
a)
Customer care
b)
Email
c)
24X7 Support & Social Media
d)
All of the above
18.
The stationery at branch needs to be ordered, where will you tag this ticket
a)
Admin support >Visiting cards
b)
Admin support>Stationery
c)
Admin Support > Consumables
d)
-
19.
In which Tab can we check the UTR number of the payment
a)
ordermanagement
b)
Payment instruction
c)
Both 1 and 2
d)
None of the above
20.
If the PR has been approved by the QC, the customer requested for change in the payment mode.How can you help the customer?
a)
Get PR rejected by Ops
b)
Get the PR rejected by QC
c)
Get the PR rejected by Finance
d)
-
21.
Customer walks in to the stores with the car documents but he is not interested to wait till the process is completed, what would you do in this?
a)
Advise the customer to come later
b)
Explain the customer about the scientific inspection process, auction process and request the customer to stay back in the store.
c)
won't do anything
d)
-
22.
If a RA/RM fails to collect the document correctly Who all are affected because of it?
a)
Channel partner , seller and end buyers
b)
NO one if affected
23.
Which form needs to be handed over to the customer at the time of the inspection of the car when our car evaluator visits the customer's place.
a)
Transaction guidelines
b)
TAF
c)
CAF
24.
Which section will be used to raise PAI
a)
In-negotiation--Raise PAI
b)
Inspected--Raise PAI
c)
In-negotiation--Raise OCB
d)
None of the above
100 %
