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WorksheetsSUMMATIVE W4 WAVE19
Total questions: 20
Worksheet time: 5hrs 0mins
Fill in the blanks:
_____________________ provides customers the flexibility to upgrade up to once every 30 days. The 30-day counter begins on the day they receive the device.
JUMP! 2.0
JUMP! 1
JUMP! On Demand
EIP
Choose all that apply:
JOD BAN to BAN moves
JOD balance transfers are not supported.
JOD bills to the original BAN when that account remains active
Customer has to sigh EIP for the BAN to BAN transfer
All charges apply to bills that end when the original BAN is closed
Fil in the blanks:
Only the _____________ and _____________ are able to initiate JOD upgrades.
Billing Responsible Party
Un-Authorized User
Authorized Users
Anyone with the PIN/Passcode
Choose all possible options for customer after the 18 months lease:
Upgrade to new phone after paying off the purchase option price
Upgrade to a new phone and T-Mobile will forgive the purchase option price
Return the device to T-Mobile and T-Mobile will forgive the purchase option price
Pay the purchase option price and tax to own the phone
Pay the taxes then divide the purchase option price to 9 months
TRUE or FALSE
JUMP! 1 is a grandfathered feature.
TRUE
FALSE
TRUE or FALSE
We should pro-actively offer Protection 360 to all our upgrading customers.
TRUE
FALSE
Choose all possible answers:
EIP means:
Enstallment Iquipment Plan
Equipment Installment Plan
Equipment Installment Program
Equipment International Program
If customer wants to return their phone under JOD, we should:
Advise customer to visit T-Mobile store for the inspection
Advise customer we will send a return label
Advise customer to ship it back to T-Mobile
TRUE or TRUE
If customer has JUMP! 2.0, they are eligible to upgrade every after 6 months.
TRUE
FALSE
TRUE or FALSE
Under JUMP! On Demand, customer will pay for the phone for 18 months then they will own the phone.
TRUE
FALSE
TRUE or FALSE
JOD devices are T-Mobile-owned until the customer buys out the device.
TRUE
FALSE
TRUE or FALSE
JOD devices are eligible to be unlocked for international travel provided they meet the requirements.
TRUE
FALSE
TRUE or FALSE:
JUMP! must be added within 14 days on new activation, add-a-lines, and device upgrades.
TRUE
FALSE
TRUE or FALSE:
There are no waiting periods or limits to the number of times customers can JUMP! upgrade for Jump 2.0
TRUE
FALSE
TRUE or FALSE
Purchase Option Installment Plan (POIP)
is an extension for the payment of JOD devices.
TRUE
FALSE
TRUE or FALSE:
Primary Account Holders (PAH), Billing Responsible Parties (BRP) and Authorized Users are the only ones who can set up POIP in all channels.
TRUE
FALSE
JUMP! means:
Just Upgrade My Plan
Just Upgrade My Program
Just Upgrade My Phone
Just Upgrade My Plans
TRUE or FALSE:
Only employees can purchase one JOD device per line, with up to 12 lines on each account.
TRUE
FALSE
TRUE or FALSE:
JOD customers cannot upgrade to the exact same device. It must be a different device model or memory size.
TRUE
FALSE
TRUE or FALSE:
BAN to BAN moves
JOD balance transfers are not supported.
TRUE
FALSE
