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WorksheetsChange management
Total questions: 21
Worksheet time: 11mins
A business in post-maturity stage of the business life cycle could experience:
one option: decline
two options: steady state or decline
three options: steady state; decline; or renewal
four options: steady state; decline; renewal; or transformation
Change:
is constant and inevitable in business.
refers to the continual alteration of strategies, processes or structures in response to internal pressures and external forces.
Successful businesses are those that can:
respond to change
manage change
adapt to change
drive the change in the market
A person who acts as a facilitator and assumes responsibility for the management of change to enable a business to transform
change agent
change management
consultant
professional service
The process of transforming a business from its current state to a desired future state
change
change management
environmental factor
change agent
Change management:
is the process of transforming a business from its current state to a desired future state
requires a structured approach that includes planning, implementing, controlling and reviewing processes in a business
aims to implement strategies for effecting change in a business
is a person who acts as a facilitator and assumes responsibility for the management of change to enable a business to transform
A business needs to examine, understand and manage influences of change on the:
internal environment
external operating environment
external macro environment
change agent
Internal environmental factors influencing the need for change include:
Owner/s and managers
Employees
Organisational structure
Organisational culture
Customers
The external operating environmental factors influencing the need for change include:
Suppliers
Customers
Competitors
Owners/managers
Socio-cultural
The external macro environmental factors influencing change include:
Socio-cultural
Technological
Economic, Environmental & Ethical
Legal
Political
A desired or future state of where the organisation will be after a change has been implemented.
Vision for change
Strategic planning
Change management
Change agent
A vision for change:
is a desired or future state of where the organisation will be after a change has been implemented.
is the 'why' of the change.
is about defining the overall purpose and goal of a business and determining how results will be achieved.
is the 'how' of the change.
is not the same as a corporate vision statement
Defining the overall purpose and goal of a business and determining how results will be achieved.
Vision for change
Strategic planning
Change management
Change agent
Strategic planning:
is a desired or future state of where the organisation will be after a change has been implemented.
is the 'why' of the change.
is about defining the overall purpose and goal of a business and determining how results will be achieved.
for change is the 'how' of the change.
A professional who provides expert advice in a particular area to a business.
Change agent
Consultant
Professional service
A consultant:
is a professional who provides expert or strategic advice for consideration and decision-making in a particular area to a business.
can identify problems and develop strategies to implement effective change.
is the same as a professional service
tends to work in an advisory capacity only and are usually not accountable for the outcome of a consulting exercise.
is an external expert hired by a business to examine efficiency and effectiveness.
A professional service:
is accountable for their actions
includes lawyers and accountants
is external to the business
is a person or company who is contracted to provide expert knowledge, typically tactical or operational services, in a particular field to a business.
is the same as a consultant
Business leaders, such as owners and managers:
influence the direction and development of a business
are responsible for implementing the policies and procedures of a business and formulating strategies which affect the running and profit-making ability of a business
are crucial in identifying and influencing the need for change
need to have skills to lead a business through a required change
Employees:
can be considered the most important resource in a business, for they are the driving force that operates it
play a defining role in the strategy, tactics and operations a business carries out
can influence the success of a business through their productivity, efficiency and commitment
can have a powerful influence on a business and the need for change
Organisational culture:
is a system of shared values and beliefs that contribute tot he unique environment of a business
is about how organisations do things and how the people inthe workplace work together
can impact on a business and influence the need for change
Customers:
are the lifeblood of a business and are crucial to its survival
are responsible for implementing the policies and procedures of a business
can influence the success of a business through their productivity, efficiency and commitment
