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WorksheetsTECH
Total questions: 13
Worksheet time: 12mins
CST has slowness in Streaming your action :
A- Check if there is streaming issue on Youtube on Auto Quality
B- Handle as BLQ
C- Adjust MTU
CST has slowness in Browsing your action :
A- Check download rate
B- Add We DNS then restart port
C - Escalate to SLS
CST has slowness case and he consumed his Quota and line speed was downgraded, CAA action :
A- Escalate the ticket as speed variance case
B- inform him that his speed downgraded [till the end of the monthly subscription] after consuming the basic Quota
C- Add open DNS
Family CST has slowness case :
A- Transfer cst to Option Pack VDN
B- Transfer cst to Family VDN
C- Trouble shooting normally
CST has Slowness case and his POP Within Ratio your action :
A- Handle normal
B- Stop Trouble shooting and infporm CST with script
C- Escalate to SLS
SLA for Slowness case will be:
A- 2 to 5 hours
B- 48 WH
C- 48 H
SLA of Speed variance will be :
A- 2 to 5 hours
B- 48 WH
C- 48 H
CCA can check Slow Streaming from any site ?
True
False
Cst has WCAP case with update Port verified, Customer up , CCA action
Re-Escalate TKT to IU without T.S.
Re-Troubleshoot the case in case the problem exist
Inform CST with Pending Fixing TE SLA
Cst call us and complain from noise appears in the voice CCA Action:
A:) Transfer the customer to fixed line VDN.
B:) Recommended informing the customer to test with another normal phone set and it should not be a wireless phone
C:) Escalate to Noise TKT to IU.
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بتتفرجو علي tom & jerry
yes
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