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WorksheetsDealing with an Angry Public
Total questions: 10
Worksheet time: 9mins
What are the main causes of visible public anger?
When fundamental values are threatened
When actions could hurt people
When people feel they are not treated fairly
When it is part of a strategic plan to manipulate others
All the above
By framing public anger as 'irrational', you tend to
block out real facts
listen better to their grievances
cope better with diversity
become creative in finding solutions
The Union Carbide (UC) poison spill in 1984 killed about 700 peopl in India. The company pledged about $2 million towards relief and aid. This
helped UC quell the public anger
stopped court cases
caused a loss of credibility of UC
was widely complimented in India
In Jacksonville, Arkansas, people were of the opinion that a baby died due to toxic water, caused by the abandoned Vertac Chemical plant. The public was enraged. The mayor could have stated: __________ so that anger subsides.
'There is no health risk'
'There is a health risk to everything'
'newspapers should stop printing lies'
'we understand that you have a concern'
The traditional approach in dealing with an angry public is to
be transparant
create trust
appoint a lawyer
admit mistakes
The mutual gains approach focusses on
joint problem solving
never admitting mistakes
avoiding the media
appointing lobbyists
The mistake at the Three Mile Island Oil Spill was the fact that Excon tried to
cover up the facts
admitting mistakes which lead to huge lawsuits
offer contingent compensation too quickly
acted trustworthy causing the facts to go public
The MGA six step process can also be used as a negotiation process
True
False
Which is not part of the MGA?
Acknowledge concerns
Admitting mistakes
Build relationships
Create the right climate
In dealing with the media, the MGA propose that you
do not speak to them before the final settlement
get a PRO to make statements to the media
only tell them the good stuff and avoid anything negative
create trust through honesty
