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SMM Unit 1

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

A need is something that is necessary for survival.

a)

True

b)

False

2.

A want is something that is undesirable.

a)

True

b)

False

3.

Which one of the following is a need?

a)
b)
c)
d)
4.

A target market is defined as a particular group of consumers at which a

a)

location is defined.

b)

company should totally ignore.

c)

product or service is aimed.

d)

Customer Service Associate only serves.

5.

Understanding our target market will help us to

a)

understand the company's competitors.

b)

more effectively connect with our customers.

c)

be aware of the products that are available in our store.

d)

allow insights to new products in the market.

6.

Customers can be segmented using demographics and psychographics.

a)

True

b)

False

7.

The Marketing Mix comprises of

a)

Plan, Product, Price and Promotion

b)

Protocol, Price, Place and Promotion

c)

Product, Price, Place and Promotion

d)

Product, Price, Place and Plot

8.

Pre-packaged food is an example of

a)

Intangible product

b)

Semi-tangible product

c)

Total intangible product

d)

Tangible product

9.

Which one of the following is NOT what businesses would make decisions on regarding price?

a)

Special offers.

b)

Price discounts.

c)

Potential product to launch.

d)

Payments by Credit.

10.

Promotion refers to marketing communications.

a)

True

b)

False