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WorksheetsSales Soft Skill Training -7th-Apr'22
Total questions: 10
Worksheet time: 6mins
What are all the attributes required to build soft skills?
People Skill
Social Skill
Communication Skill
Emotional Skill
All the above
Soft skill is very important to generate more income and build strong customer relationship
Yes
No
As per your understanding what is sales?
Are you planning to purchase the vehicle in Green or Black? What type of questioning skill is used in this sentence?
Open Ended
Close Ended
What should be our response when customers provide us with any details?
Say "Ok"
Thank you sir/madam for sharing the details
No response
___is act of receiving sound and sound waves or vibrations through your ear
Hearing
Listening
Active Listening
After confirming the vehicle model what should be your next action?
Continue with the USP's of vehicle
Suggest customer any other model if available
Appreciate customer choice
Which is not important on call?
Right person confirmation(who you are calling)
Purpose of call
Right time confirmation
Brief joke or your personal information
When you attend the customer/ telephone, your top priority is to:
Finish up whatever you where doing and respond
Focus on caller/customer
Give priority to your personal work
Phrases like, "Yes", "Okay", "Surely", "Definitely"
are risky because the customer will think about you as a rude person
are good ways to let a customer know you are paying attention
