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WorksheetsQuizpicable Me
Total questions: 10
Worksheet time: 3mins
Which of the following areas of a hotel has the greatest amount of guest contact?
Reservations
Housekeeping
Front office
Sales
Which of the following departments of the rooms division works most closely with the marketing and sales division within a hotel?
Reservation
Housekeeping
Front Office
Engineering
In which of the following areas of a hotel are guests registered, assigned rooms, and checked out?
Reservations
Concierge
Front Office
Sales
Which of the following areas of a hotel is led by a controller?
Telecommunications
Marketing and sales
Human resources
Accounting
Concierge services are normally part of:
The Sales Department
The Reservation Department
The Rooms Division
The Food and Beverage Division
What is the most expensive hotel city in the world?
Dubai
New York
SIngapore
Geneva
What is meant by 'Back of House' in a hotel operation?
hotel department that is responsible for accounting, data processing, and management reports
area of the front office where a guest registers,where keys are possibly kept, and where information can be obtained
hotel department that is responsible for receiving inquiries
hotel department that is responsible for housekeeping
Which of the following is usually NOT part of the job description for a Front Desk Attendant?
Checking guests into their rooms
Checking rooms for cleanliness
Processing guests' payments
Providing information to guests
Which of the following front office activities are included in the arrival stage of the guest cycle?
Reservation and pre-registration functions
Reservation and registration functions
Registration and rooming functions
Rooming and guest services functions
Which of the following is a primary front office concern during the occupancy stage of the guest cycle?
Security
Account settlement
Room assignment
Coordinating guest services
