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Quality Quiz

Total questions: 25

Worksheet time: 25mins

Name
Class
Date
1.

Pareto chart provides corrective action for high-frequency causes of problems.

a)

True

b)

Flase

2.

What of these is NOT a primary element of Just-in-time?

a)

Have only the required inventory when needed

b)

Save money by reducing the workforce

c)

Reduce lead times by reducing set up times

d)

Improve quality of zero defects

3.

Which of the following is a benefit of lean?

a)

Decrease in velocity

b)

Increase in working capital

c)

Increase in inventory turns

d)

Decrease in cash flow

4.

A Run Chart is a useful tool to show

a)

behavior of data points against control criteria

b)

the error margin of a sample versus a whole population

c)

behavior of data points against specifications

d)

patterns and trends in a row of data points

5.

Which waste could be corrected by implementing flow, reducing the interval and pulling demand from the customer?

a)

Unused people skills

b)

Inappropriate processing

c)

Inventory

d)

Motion

6.

Which of the following tools would be most appropriate for collecting data to study the symptoms of a problem?

a)

Control Chart

b)

Check Sheet

c)

Checklist

d)

Histogram

7.

What is the objectivity of the lean philosophy?

a)

Decrease inventory turns

b)

Flow value to the customer

c)

Maximize the amount of resources

d)

Increase safety stock

8.

In which of the following control chart the control limits will vary from subgroup to subgroup?

a)

X bar - R chart

b)

np Chart

c)

c Chart

d)

p Chart

9.

A team wants to illustrate which defect types are occurring most frequently. The quality tool they would use is a:

a)

Run Chart

b)

Pareto Chart

c)

Stratification

d)

Ishikawa Diagram

10.

1. Which of the following is considered value-added work, rather than waste?

a)

Carrying a part to the painting area

b)

Painting a part

c)

Repainting a defective part

d)

Painting a part ahead of schedule

11.

Which of the following quality costs are failure costs?

a)

Equipment calibration costs

b)

Product recall costs

c)

Pre-dispatch inspection costs

d)

Customer satisfaction survey costs

12.

The four categories of costs associated with product quality costs are:

a)

External failure, internal failure, prevention, and appraisal

b)

Warranty, product liability, training, and appraisal

c)

External failure, internal failure, prevention, and inspection

d)

External failure, internal failure, repair, and appraisal

13.

What are the five lean principles?

a)

Takt time, flow, pull, interval and pitch

b)

Takt time, flow, pull, schedule one point and finished goods strategy

c)

Heijunka, standard work, TPM, Just-in-time and Kaizen

d)

Value, value stream, flow, pull and perfection

14.

Which of the following is the most critical part of lean?

a)

That people agree to the lean program

b)

That operators are trained and given the time to work on the program

c)

That management is trained so they can train everyone else

d)

That people are involved and respected

15.

Which of these companies developed Six Sigma?

a)

Motorola

b)

General Electric

c)

Six Sigma Inc.

d)

Honeywell

16.

Which of these is not represented in the house of Toyota diagram?

a)

Shortening lead time

b)

Jidoka

c)

Continuous improvement

d)

Statistical process control

17.

Overproduction, Scrap, Waiting, and inappropriate processing are all the forms of:

a)

TPM

b)

Muda

c)

Kanban

d)

CFM

18.

What does the “P” stand for in the term SIPOC?

a)

Plan

b)

Process

c)

Prepare

d)

Production

19.

Which of these is one of the five lean principles related to how value stream mapping fuels continues improvement?

a)

Pitch Time

b)

Cycle Time

c)

Understanding Customer Value

d)

Takt Time

20.

In DMADV, the second “D” (which is the 4th letter) stands for:

a)

Do

b)

Design

c)

Duplicate

d)

Delicate

21.

What is the order of hierarchy of flow, starting with the best?

a)

Pull, one-piece flow, FIFO

b)

One-piece flow, pull, FIFO

c)

Pull, FIFO, one-piece flow

d)

One-piece flow, FIFO, pull

22.

Six Sigma processes produce less than _________ Defects per Million Opportunities (DPMO)

a)

0.34

b)

3.4

c)

34

d)

34,000

23.

What is the purpose of a timeline?

a)

Find Waste

b)

Visualize lead time

c)

Establish customer demand rate

d)

Track value stream plan progress

24.

Which stage of the DMAIC process is most associated with solutions generation?

a)

Define

b)

Measure

c)

Improve

d)

Analyze

25.

Which process should be scheduled?

a)

Gateway Process

b)

Final Assembly Process

c)

Pacemaker Process

d)

Shipping Process