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WorksheetsSales & Service
Total questions: 20
Worksheet time: 10mins
What does the H in HELP stand for?
Help Eliminate Debt.
Help Raise Credit Score.
Help Lower Payments.
Help Protect you against Predatory Lending.
What does the E in HELP stand for?
Help Eliminate Bad Debt
Help Eliminate Fraud
Help Eliminate High Interest Balances
Help Eliminate Low Credit Score
What does L in HELP stand for?
Help Lower Monthly Payments.
Help Lower Interest
Help Lower Rates
Help Lower Balance
What does the P in HELP stand for?
Protection Coverage
Provides options for the member.
Protects Credit Union Assets
Protects Against Predatory Lending Practices
A 720+ credit score means you can purchase anything regardless of your income.
True
False
What percentage of your credit score is payment history?
30%
40%
35%
25%
What percentage of your credit score is Credit Card utilization/capacity?
25%
30%
15%
10%
What is our Mission?
(a)
Guaranteed Asset Protection (GAP) will eliminate the
member’s outstanding loan balance if the vehicle is totaled or
stolen and never recovered
True
False
Major Mechanical Protection is a vehicle protection plan that
protects borrowers from the cost associated with most
unexpected mechanical breakdowns.
True
False
Payment Protection is a loan protection product in which some or
all of the borrower’s loan balance may be covered if a covered
event occurs
True
False
What are some things that can happen? *But, we really hope they don’t…
Death
Loss/reduction of income
Total loss accident/theft
All of the above
What are things that WILL* happen
*Well, most likely…
Fender Bender
Mechanical Failure or Breakdown
None
Both
What covers death, loss/reduction of income?
Auto Insurance
Major Mechanical Protection (MMP)
Payment Protection
GAP Advantage
What covers a Fender Bender?
Auto Insurance
Major Mechanical Protection (MMP)
Payment Protection
GAP Advantage
What covers a mechanical failure or breakdown?
Auto Insurance
Major Mechanical Protection (MMP)
Payment Protection
GAP Advantage
What covers a total loss accident/theft?
Auto Insurance
Major Mechanical Protection (MMP)
Payment Protection
GAP Advantage
*GAP covers up to how much in deficiency?
$25,000
$75,000
$50,000
$55,000
Member may be eligible for the additional GAP Advantage
benefit of $2,500
True
False
When offering protection, "Focus on the things that WILL happen and
the things that CAN happen – then offer a
solution for each."
True
False
