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WorksheetsBusiness Revision
Total questions: 20
Worksheet time: 10mins
'Smart' Targets are...
Specific, Measurable, Attainable, Realistic, Time Bound
Sensible, Mature, Achievable, Relevant, True
Specific, Managed, Accurate, Realistic, Technological
Single, Managed, Appropriate, Relevant, Time Bound
An entrepreneur is the person who is willing to take the risk to see whether or not his or her idea will work.
True
False
Sole traders belong to the...
Third sector
Private sector
Public sector
Which of the following are benefits of good customer service? (pick 2)
Keeping loyal customers
Poor competitive edge
Higher staff turnover
Attracting new customers
How can a business ensure they provide good customer care? (pick 2)
Charge customers for calling them
Respond to emails promptly
Provide regular customer care training for employees
Ensure they do not refund their item
What oral communication skill is used to engage with customers on the telephone?
a. Note taking.
a. Active listening.
a. Spell correctly.
a. Time management.
Which of these is the symbol for Fairtrade?
CSR stands for ______________ Social Responsibility.
Consumer
Cost
Corporate
Capital
What is capital?
The money owed to people
Sales the business makes
The assets an ownership invests into the business
Business objectives are sometimes referred to as
Rules and procedures
Obstacles
Goals and targets
