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WorksheetsQUIZ WEEK 1 ACCOUNT
Total questions: 20
Worksheet time: 8mins
What are those types of accounts that a customer can create with PayPal?
WAX
PERSONAL
BUSINESS
DCC
Select all types of accounts you will be able to see once you open customer's account?
PERSONAL
WAX
VENMO
BUSINESS
DCC
Can a single email address be associated with more than one account? Explain your answer.
What is the mandatory information to properly create a PayPal account?
CONTACTS
MONEY
PHONE NUMBER
Which of the following information can be provided by the customer in order for us to locate a guest account/payment?
ACCOUNT NUMBER
TRANSACTION ID
SOCIAL SECURITY NUMBER
FULL FINANCIAL NUMBER
_______________the account is when we ask the customers to provide the information posted in the 3 buckets before opening the account.
___________ is when the customer link and confirm their personal information such as email address, phone and financials.
___________ the account is when the customers link and confirm a bank account or apply and get approved for a PayPal Credit
(a)
What kind of information we can find in the third (3) Step at validation?
SSN
DEBIT/CREDIT CARD
BANK ACCOUNT
PAYPAL PRODUCTS
STREET ADDRESS
What does my PayPal account need in order to successfully receive a payment?
My profile picture
My email address
My phone number
My bank account
My street address
What is a WAX account and what is the difference between DCC account?
What is mandatory to complete, whenever we want to perform an Account/Profile Change?
What are the workflows we commonly use for Profile Changes?
Account Update
Email Addresses Check
Manage Phone
Change Address
Manage Email
What are those options the customer can find to complete Auth Flow:
Security Questions - KBA And Full Credit Card number
PIN SMS AND EMAIL
Push Notification and Automated Call
SSN
Trigger Notification
Select all the options we have for SUA
PIN SMS
Automated Call
Trigger Notification
Credit Card Number
Security Questions - KBA
What is a CARE?
What type of information do I need in order to send money to my friend or family member?
My friend's credit card number
My friend's email address
My dad's transaction ID
My mom's phone number
What are those Financials we can add/confirm?
CREDIT CARD
DEBIT CARD
BANK ACCOUNT
ONLY CONFIRM CARD
What is the default Funding Source?
What do we need to check when customer says that has problems adding a financial?
Remove any CARE on the Account if overridable
If the CARE is not overridable, we need to check activity log to identify any wait time for the CARE to be remove
We need to check Activity log to identify the reason of the issue.
Validate the account, maybe that is the problem.
What do we need to check when customer says that has problems adding a financial?
Remove any CARE on the Account if overridable
Check in Transactions Log to see if any payment was done.
If the CARE is not overridable, we need to check activity log to identify any wait time for the CARE to be remove
Validate the account, maybe that is the problem.
We need to check Activity log to identify the reason of the issue.
What is the transaction log and what information can we find there?
