Auditors should be independent, trained and have appropriate knowledge and skills

The evidence of the internal auditor competency is not a compulsory to retain

Every interview questions should be rely on audit checklist

Turtle Diagram is one of the method on preparing the audit checklist

Relying too much on checklist and ignoring what is going around - is one of the Dangers with Checklists

5W 1H is the Auditor's Best Friend

Review of the documentation is one of the audit method

It is an option for Sales Executive to answer any questions regarding Administration roles

There are 3 types of questions: Open Ended, Focus and Loop Ended

Auditor can get unlimited answer from open ended questions

In order to get deeper understanding of the situation, close ended questions is the right direction

Active listening is characterised by involvement, writing things down and paraphrasing

Data supporting the existence or verify of something is a definition of "objective evidence"

Recording auditee details such as name, date, process is necessary before take the note

There are three types of findings: Conformances, Non Conformances and Observation

Totally breakdown the QMS system is consider as Minor Non Conformance

The Team Leader / Lead Auditor is responsible for preparing and completing the audit report

The auditee is responsible for verifying the corrective action details on the NCR/CAR

Ishikawa (cause and effect) diagrams and the 5 Whys are used to investigate the root cause of problems