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WorksheetsiDeliver Challenge
Total questions: 18
Worksheet time: 6mins
When requesting for change of trading time / store hours for Ironman..
Who do we call?
Area Manager
Operations Director
QM
RS Mapping Team
When requesting for processing of manual refund of web/mobile app orders when not auto-voided…
Who do we call?
Maya RM
Digitech
SGCC Call Center Support
RS Mapping Team
When aggregator payment is not yet received beyond SLA..
Who do we call?
Finance
JFC Service Now - ASCORE
RBU Head
Area Manager
When requesting for assistance for issues due to change of store ownership..
Who do we call?
Brand POC (Point of Contact)
RS Mapping Team
Finance
SGCC Call Center Support
When store received complaint from customer about Rider asking for payment even if they already paid online.
Who do we call?
RS Mapping Team
Delivery AM Lead
JFC Customer Care
Operations Director
When store received complaint from customer about Rider not carrying a thermal bag resulting to appearance issues.
Who do we call?
JFC Service Now - ASCORE
JFC Customer Care
Area Manager
Brand POC (Point of Contact)
Store forgot their password in Order Manager can’t view their OM dashboard.
Who do we call?
RS Mapping Team
Area Manager
Delivery AM Lead
None.
Store can change their password by clicking the ‘Click here’
The store needs to report that their Food Panda Restaurant Portal Device is having issues (cannot log in, not turning on, etc)…
Who do we call?
Digitech
RS Mapping Team
Food Panda Vendor Chat
Food Panda Lead Rider
The store encountered POS Price issue upon punching the order in POS, who is the 2nd level of escalation?
Who do we call?
RS - Jed Ventura
Brand POC (Point of Contact)
BT
BT & Marketing
(filed via JFC Service Now)
Store is not aware of the punching guidelines for a newly released memo, what is the 1st level of escalation?
Who do we call?
SGCC Call Center Support
None.
Store to
check availability guidelines in Beecon
RS Mapping Team
Delivery AM Lead
Store encountered issue on ROD with rude behavior?
Who do we call?
JFC Service Now - ASCORE
JFC Customer Care
Digitech
Area Manager
If there is a fortuitous event like typhoon and store needs to request for deactivation of delivery?
Who do we call?
QM
Digitech
Area Manager
Delivery AM Lead
Store receives a customer complaint that Food Panda Rider is not wearing the proper uniform…
Who do we call?
RS Mapping Team
Brand POC (Point of Contact)
Digitech
JFC Customer Care
Store encounters price discrepancy with their Grab Food tablet and POS machine…
Who do we call?
Area Manager
Brand POC (Point of Contact)
RS Mapping Team
Marketing
Upon checking of MOD, their store is not visible in Grab Food app even if online
Who do we call?
Digitech
Area Manager
JFC Customer Care
Grab Food
Live Chat
New Store needs to request for activation of Grab Food and Panda Go Tablet
Who do we call?
Area Manager
RS - Hero Go
Brand POC (Point of Contact)
Digitech
After 1 week, New Delivery store needs to request for JEDS Accreditation
Who do we call?
RS Mapping Team
Operations Director
Operations Director and Operations Assistant
Digitech
*Bonus : For requesting of change of mode of Payment for ROD (Grab Express) at the time of transaction due to wrong encoding of JEDS Cashier
Who do we call?
JFC Service Now - ASCORE
Grab Food Live Chat
Brand POC (Point of Contact)
SGCC Call Center Support
