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WorksheetsLazada PH Quiz 2: Order Fulfillment and Logistics
Total questions: 20
Worksheet time: 3600secs
Sellers under LEX pickup will only be included in the plan if they validated their orders to ready to ship before 12:00 AM today.
True
False
If the seller validated their orders around 11:00 PM yesterday, they will be included in the pick up plan today.
True
False
If a seller under LEX pickup validated their orders around 10:00 AM today then their pick up will be the next day.
True
False
First Mile (FM) refers to the movement of products from seller to a courier service.
True
False
If the seller's First Mile is LBC Drop Off and the tracking number (Last Mile) of their order is under LEX, we will request to reship the Last Mile tracking number.
True
False
Seller does not know how to fulfill an order and asks if someone will pickup their items. When you checked, seller is located in Bacolod City and seller has no group yet. I will advise seller that this will be coordinated with LEX Team.
True
False
If the seller's First Mile is LBC Drop Off, the tracking number (Last Mile) of their order should also be under LBC.
True
False
If the seller's First Mile is LEX Drop Off, the tracking number (Last Mile) of their order should also be under LEX.
True
False
If the seller's First Mile is LEX Pickup, the tracking number (Last Mile) of their order should also be under LEX.
True
False
All orders undergo verification before they appear in the seller center. But, if the seller still wants to further verify the order with the customer, they may do so by using the buyer verification tool and reply to order feature
True
False
Where can you check the seller's first mile? (multiple answer)
I can check it on Seller Center> Orders> Manage Orders> Ready to Ship tab and I just need to click the + button to check the first mile of the order
I can check it on Seller Center> Orders> Manage Orders> Reviews
First Mile Dashboard
I can check it on Seller Center> Orders> Manage Orders> Unpaid tab and I just need to click the + button to check the first mile of the order
What are the possible reason why an order can’t be scanned by the courier? (multiple answer)
Order is not in ready to ship status
Barcodes in the shipping label is not printed clearly or incomplete
Seller is not yet grouped to their respective First Mile
What are the things that we need to consider before requesting the seller to be move from drop off to pickup? (multiple answer)
If they are selling bulky item
The seller has an average of >12 orders per day
The seller is located in Cavite
None of the above
If the seller is complaining about the pickup personnel (i.e. rude), what are the information that you need to ask to the seller in order for us to escalate the issue? (multiple answer)
Get full information from the seller. Ask what exactly happen
Ask for proof to support the complain if possible
Get the pickup personnel name and plate number if possible
None of the above
LBC Drop-off are available on: (multiple answer)
Cagayan De Oro
Ilo-Ilo City
Albay
Bacolod
All pending orders that are not validated to RTS within _______ after order creation will be canceled.
3 working days
5 working days
3 calendar days
5 calendar days
This is when our seller needs to cancel the order in their end: (multiple answers)
If order status is Ready to ship and customer request for cancellation
If order status is Handled by Seller and customer request for cancellation
If order status is Ready to Ship and the item is out of stock
If order status is Pending (Handled by Seller) and the item is out of stock
If the seller contacts because the parcel that had been tagged shipped is not yet delivered, we are going to escalate the concern to the Last mile support.
True
False
Reasons why the AWB is showing invalid canning error:
(multiple answer)
Order is not in ready to ship status
Barcodes in the shipping label is not printed clearly or incomplete
Incorrect First Mile (misallocated orders)
None of the above
A seller reported a missed pickup issue. Given the following details below, how many day/s do you think that the seller have no pickup?- (*)Pending (Handled by Seller) date October 8, 2019 10:00 PM; (*)Ready to Ship (RTS) date October 9, 2019 10:00 AM; (*)Date when the seller made a follow up: October 11, 2019 09:00 AM
1 day
2 days
. 3 days
None of the above
