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"It is the time spent by a Call Center agent doing after-call work (ACW) once they have concluded an interaction."

The description above can also be know as:

Having call centres in India has benefits for India as well as the trans-national company.

It refers to how well agents accom­plish their tasks, especially their pri­mary func­tion of cus­tomer contact.

It intends to mea­sure a customer's sat­is­fac­tion with the service received, which is usually expressed as a per­cent­age between 0 and 100, with 100% as completely satisfied customer rating.

It tracks the length of time a cus­tomer is on the phone. It is usu­ally mea­sured in min­utes and exclu­sive of any pre-call prepa­ra­tion or post-call doc­u­men­ta­tion, typ­i­cally referred to as ‘wrap’.

Marketing customer products over the phone is called___________

_____________services enables only on internet