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WorksheetsQuiz A
Total questions: 10
Worksheet time: 6mins
If associate has transferred the case to the wrong queue, which of the following will be a markdown?
Did the Associate follow the correct process?
Did the Associate deliver on the commitments they made to the Selling Partner?
Did the Associate represent the Amazon Brand professionally?
None of the above
If the associate has provided a URL of US marketplace while handling a UK case, which of the following will be a markdown?
Did the Associate follow the correct process?
Did the Associate provide accurate information?
Was the response clear and concise?
None of the above
Lisa received a case where she was able to resolve the issue on first correspondence and used the closure lines: “Selling Partners are the building blocks of Amazon, we appreciate your cooperation.” Do we mark down for this statement on any attribute?
Yes
No
The PWF has a "Delay in loading data" error what should we do?
Copy the error, annotate and continue case without PWF.
First press the refresh button two times. If the error still persists, open a new PWF tab.
Raise an andon/reach out to supervisor to annotate exception.
Call Spiderman for help.
What is P4S?
It is a new version of Play Station model that will be released on Amazon in Q4, 2020.
Paragon for Seller.
Personal time aux 4 times per Supervisor
Partner Associates for Sellers.
What should I do if I accept a case that already has PWF in-progress? Select all that apply:
Just continue with the PWF.
Start a new one if necessary.
Cancel the existing PWF.
None of the above.
In which of the following SOPs will you find the available atlas cards data for different seller concerns?
Paragon Workflow Information Center
Launched Paragon Workflow Info
Paragon Workflow General FAQ
Paragon Workflow Issues
If the case was transferred as per SOP, which of the following attributes will “not be applicable” for evaluation? Select all that apply:
Did the Associate follow the correct process?
Did the Associate provide accurate & relevant information?
Did the Associate correctly answer all questions/issues or provide viable alternatives?
Did the disposition match the correct outcome for the case?
Did the Associate correctly complete the security verification process?
Did the Associate represent the Amazon Brand professionally?
Did the Associate safeguard confidential information?
Was the response clear and concise?
If associate has failed to select the appropriate L4 label while resolving a case, which of the following will be a markdown?
Did the Associate follow the correct process?
Did the Associate safeguard confidential information?
Did the Associate select the correct 'Why Seller Contacted' label?
None of the above
