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Workplace Language Skills 1

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

What effects how a human convey emotion through speech based on the slides?

a)

Pitch, Volume, Rate and Tone

b)

Tonality, Volume, Rate and Sound

c)

Pitch,Volume,Rate and Context

d)

Pitch, Loudness, Rate and Tone

2.

Based on the image above, what device did Professor David Lazer and his team used to find the average number of words people talk in a day?

a)

Smartphone

b)

Social Meter

c)

Portable recording digital meter

d)

Sociometer

3.

Which are the 5 key ways to improve listening skills according to Deutschendorf

i) Be fully in the moment

ii) Put yourself in their shoes

iii) Pickup key points

iv) Practice active listening

v) Don't disturb the speaker

vi) Develop curiosity, an open mind, and a desire for

continuous growth

a)

i, iii, iv, v, vi

b)

ii, iii, iv, v, vi

c)

i, ii, iii, iv, vi

d)

i, ii, iii, iv, v

e)

i, ii, iii, v, vi

4.

Which of the following is not effectiveness of working in group?

a) increase productivity

b) increase performance

c) information and experiences exchange

d) increase work load

a)

Increase work load

b)

Increase productivity

c)

Increase performance

d)

Information and experience exchange

5.

All of the statements regarding the language skill and teamwork skill are correct except:

a)

Speaking public speaking will achieve the audience's needs regarding the issues in the workplace

b)

Teamwork skill is helpful for workers to make a good, effective decision as a team

c)

Workers' language skill is only important to satisfy the company's need.

d)

Leader helps supporting workers as well as have progression on workers' skill and talents

6.

There are different ways to assert yourself, which of the following is not one of the ways?

a)

Expressing yourself positively

b)

Controlling others’ belief

c)

Value your rights/beliefs

d)

Open to criticism and compliments

7.

How much do we talk in day according to Professor David Lazer?

a)

10000+

b)

12000+

c)

15000+

d)

18000+

8.

Imagine working for a company, your team was given a task at hand and no one is taking the initiative to lead the team as it was said to be an impossible attempt. What do you do?

a)

Wait until there is someone to take the lead

b)

Become the leader and just make everyone do their own work

c)

Assert yourself to be the leader and complete the task with co-operation

d)

Go and complain to the managers as no one is working it out

9.

What are the benefits of establishing the role of a leader. Pick 3 answers.

a)

Obtaining more benefits as a leader

b)

On the right track of work

c)

Barrier breakdown

d)

Less work for subordinates

e)

Increase in work performance

10.

If the company staff are not well informed about updated brand messaging or ideas, what would not happen?

a)

Profits of a company might have a minor drop

b)

Customers would be very pleased

c)

Morality and trust would be an issue

d)

High employee turnover rate