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WorksheetsTQM Quiz
Total questions: 10
Worksheet time: 5mins
Who determines the level of quality of a product/service?
The supplier
The CEO
The quality control manager
The customer
What is the key skill required for successful organisational change?
Leadership
Motivation
Communication
Engagement
What is the main disadvantage of only using quality control to check the quality of a product?
There will be an increase in waste
It's a waste of time
Customers won't notice a few faults
Staff will find it very difficult
When is the quality of the product checked using quality assurance methods?
At the end of the production process
Never
At the start of the production process
At each stage of the production process
TQM looks for companies to find improvement ideas for themselves. What is this called?
Benchmarking
Investigating
Improvement copying
Research
Continuous improvement means...
constantly introducing small incremental changes in a business in order to improve quality and/or efficiency.
Introducing big changes in a business in order to improve quality and/or efficiency.
Introducing changes only when needed in order to improve quality and/or efficiency
