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WorksheetsKnow Your Brand (Crowne Plaza)
Total questions: 7
Worksheet time: 4mins
What can you learn about someone - a guest or a colleague - when you Dare to Connect?
More about them as a real person - what they think, feel and need - not as a room number or co-worker
What they need from the hotel team and our service
Any problems or issues they’re having
Their name
Crowne Plaza, as a brand, is all about
Understanding and delivering on the needs of the Modern Business Traveller
Offering guests the most expensive option at all times.
Ensuring we don’t have to interact with our guests often
None of the above
Why is using someone's name so important?
It shows trust and openness
Hearing our name makes us feel recognized and connected
All of these
It shows willingness to understand and interact
When was the First Holiday Inn Crowne Plaza Hotel opened?
1978
1983
1988
1993
When was "The Sleep Advantage" programme launched
2004
2006
2008
2002
Dare to Connect is only about improving service. True or False?
(a)
Guest Love scores are based on guest that rate us an 8, 9, or 10. These very satisfied guest are _____________________
Willing to stay at our hotel again
Likely to post social media reviews
Willing to stay at our hotel again and to say good things about us
Willing to pay more next time they stay with at our hotel
