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WorksheetsSoft Skills
Total questions: 60
Worksheet time: 35mins
Looking for the good in things instead of concentrating on the bad in things
Positive Attitude
Energy Lattitude
Attitude
Altitude
Planning how to divide your time between specific activities
Division
Time Management
Workin' It
Mr. Planner
A belief in working hard
Work Ethic
Hardly Working
Steady but sure
More fries with that please
Which one has a good work ethic?
Does not complete work on time but does not complain
Does not complete work on time and complains the entire time
Completes work on time and does not complain
Complete work on time but complains the entire time
Soft skills are...
Having a gentle touch
Attributes that help you work effectively and harmoniously with others
skills that you think need improvement
only required if you work in the health care field
The combined action of a group of people, especially when efficient is called...
(a)
Having a quality of being honest with high moral standards is known as...
(a)
Being an effective communicator is a soft skill
True
False
Soft skills are more about behaviors and hard skills are more about your technical abilities
True
False
John is always there to assist his co-workers, he takes the time to hear what they have to say and he doesn't interrupt when they talk. What soft skill does John have?
Honesty
Good listener
Integrity
Dependability
Covid-19 has caused a shift from in class to online class. What's your soft skill in this sudden change of getting work done?
Integrity
Adaptability
Punctuality
Motivation
What percent of businesses think soft skills are essential for hiring?
99.9%
25%
99%
93%
Being bilingual is a hard skill.
True
False
Another word for being absolutely necessary or extremely important is...
Wanted
desired
essential
refrain
Body language is a dead giveaway for how you really feel about someone.
False
True
If you are a great communicator, is that a hard skill or soft skill?
soft
Hard
Are qualifications considered hard skills or soft skills?
soft
hard
If you are extremely motivated, is that a hard skill or a soft skill?
Soft
Hard
If you are proficient in HTML is that a hard skill or soft skill?
Soft
Hard
Is being a team player a hard skill or soft skill?
Soft
Hard
Is being a skilled carpenter a hard skill or soft skill?
Hard
Soft
Is being organized a hard skill or soft skill?
Hard
Soft
Hard skills will get you the job, but soft skills will allow you to keep the job.
True
False
Soft skills DO NOT help to define the type of person you are to work with.
True
False
Hard skills are specific concrete professional abilities.
True
False
Hard skills are NOT usually quantifiable and teachable such as accounting strategies, computer programming, or plumbing techniques.
True
False
A good resume WILL NOT have a good balance of your hard and soft skills.
True
False
Even though hard and soft skills are equally valuable, some careers have a higher demand for one over the other.
True
False
Which of the following is NOT a hard skill?
Typing speed
Machine operation
Time management
Computer programming
Unlike hard skills, it's hard to point to specific evidence that you possess a soft skill.
True
False
telling the truth, NOT lying
loyalty
honesty
sense of humor
confidence
complete, constant support
flexibility
honesty
loyalty
initiative
polite, showing respect
courtesy
reliable
punctuality
loyalty
think clearly and notice things
cooperation
involvement
alertness
sense of humor
stong desire to accomplish something
ambition
honesty
alertness
cooperation
staying calm when stressful things happen
courtesy
ambition
patience
reliable
having faith in yourself
tact
initiative
confidence
involvement
able to deal with changes and surprises
involvement
interest
alertness
flexibility
dependable, can be trusted to do what needs to be done
confidence
reliable
flexibility
patience
One of your co-workers has been sharing confidential information with others outside the company. If you are unsure of the company rules relating to this, you should
A) refer to the company policy manual.
B) ask co-workers for an interpretation of how to handle the situation.
C) write a letter to your supervisor so that you will be cleared of anyresponsibility.
D) contact the company personnel manager to report the employee who made the mistake.
Which of the following programs would you use to create a multimedia presentation to a group?
A) PowerPoint
B) Excel
C) Word
D) Outlook
What is often the first step that co-workers should take when trying to solve a problem?
A) Identify the conflict/problem
B) Select a mediator
C) Develop an attitude
D) Reach an agreement
What should an employer do if a co-worker is spreading malicious gossip about another worker?
A) Refuse to pass on the information.
B) Ask for supporting evidence.
C) Check out the accuracy of the message.
D) Deny hearing the rumor.
When communicating with one’s supervisor in a written report, one should
A) be clear and concise.
B) only use technical language.
C) submit the report as quickly as possible.
D) use large words to impress the supervisor.
True or False? Active listening is not important when assisting the customer.
True
False
When a customer calls in upset about an issue with their grill, which soft skill should we use?
Sympathy
Proficiency in a foreign language
Typing speed
Empathy
When should a person apply soft skills?
Only when speaking to their mother or Father
Only when their are being monitored
None of the above
All the time
What is integral for building rapport with a consumer?
Being able to have a conversation
Providing personalized product recommendations.
Using the consumers first name when addressing them to show a human connection
All of the above
Which of the following are confident words you can use?
It looks like
I can
I understand
I recommend
Soft Skills are a set of competencies that allow you to:
Interact Effectively
Be Productive
Both
What Are Some Active Listening Techniques?
Build trust and establishing rapport
Demonstrate concern
Paraphrasing to show understanding
Provide brief verbal affirmations
All the above
What process do you use when gathering information in order to make a decision, come to a conclusion or solve a problem?
Goal setting
Critical thinking
Develop classifications
Networking
_______________________ is a way of speaking, behaving and even thinking that helps a person to be successful in the workplace.
Critical thinking
Planning and organizing
Professionalism
Teamwork
How do you develop a positive attitude?
Avoid negative thinking
Be thankful
Spend time with people who have a positive attitude
All answers are correct
Part of planning and organizing skills is to know how to break up work into smaller pieces and put them in order of importance. This skill is known as _______________________ .
delegating
prioritizing
time management
coordinating resources
These are all good rules for ____________________ .
• Separate your feelings from your actions
• Stay calm
• Wait until you are calm to respond
• Write down your emotions
• Stay positive
making friends
appropriate contact
social skills
controlling your emotions
What would be a good example of a hard skill?
Reliability
Web design
Collaboration
Verbal communication
Is it possible to obtain more hard and soft skills overtime?
No, you are born with them
Yes, but they are not worth the time and effort
No, people all have different skills
Yes, they are a smart thing to invest and improve upon
someone at work asks you for help when you are doing a task
tell them you'd be glad to help when you finish your task
tell them no
drop what your doing and help them right away
A dependable person...
can be counted on.
shows up and is on time.
is reliable.
All of the answers describe a dependable person.
