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WorksheetsDiploma Mock November 2018
Total questions: 60
Worksheet time: 30mins
Which device is a type of cabling infrastructure?
Bluetooth transmitter.
Wireless access point.
Gigabit backbone
USB powered hub.
What is an example of physical security on an IT network?
A server room lock.
A virtual private network.
A password change every 90 days.
An encrypted database backed up to cloud
What is the main reason for a software licensing?
To ensure the version you have is legal
To keep versions up to date
To limit the number of copies
To make it easier to make copies.
What testing tool will identify the location of a break in a cable?
A digital volt ohm meter.
A portable oscilloscope.
A continuity tester.
A time domain reflectometer
What type of legislation protects intellectual property rights?
Data protection legislation.
Copyright legislation
Computer misuse legislation
Financial services legislation.
Which definition best describe an embedded operating system?
It is build into existing technology
It is totally open source.
It is installed on all mobile devices.
It only works on server systems.
What best describes an intrusion detection system?
It is configured not to respond to PINGs.
It sets a negative option for IPCONFIG.
It logs packets for unused ports.
It runs a file integrity check.
Which software application will best create a graph from tables of calculations?
Spreadsheet.
Database.
Word processor.
Desktop publisher.
What helpdesk technique is the best way to find the cause of a problem?
Consult the fault log.
Ask direct questions.
Search the solutions database.
Refer to the assets register.
What global organization provides a framework for auditing quality in IT systems?
International Standard Organization.
Internet Engineering Task Force.
United Nations.
Domain Name Registrar
What piece of protective equipment is most important when installing a computer hard drive?
A correctly installed NIC card.
An anti-static wrist band.
Rubber-soled shoes.
A screw driver.
What source of information is best to use when making a technology purchase?
An independent comparison website.
A marketing brochure.
A sales representative.
A colleague.
What is a symptom of a major computer failure?
Excessive heat.
Slow boot time.
Repeated driver updates.
Unresponsive keyboard.
What is the main consideration when planning a Wide Area Network?
System privacy.
Distribution of sites.
Trusted server design.
Version control.
What definition best describes a WAN?
A group of linked computers on a single site.
Personal devices which communicate via Bluetooth.
Systems distributed country-wide that exchange data.
Wi-Fi enabled access nodes.
What definition best describes a metric?
A numbering system.
A networking topology.
A system of measurement.
A new tablet computer.
What tool will show coverage of a wireless LAN?
A continuity tester.
A signal strength meter.
A portable oscilloscope.
A time domain reflectometer
What most affects signal quality of a wireless LAN?
Encryption using WEP.
Construction material of the building.
Insulation on connecting network cables.
Access point driver upgrade.
What is the best way to find a fault on a computer?
Diagnostic software.
Remote desktop.
Ask the user.
Online user group.
What measure best shows communications network performance?
Megabytes stored.
Gigabits transferred per second.
CPU cycles per second.
maximum hop time.
Which process ensures that staff members are always working with the correct set of documents?
Version control.
Helpdesk procedures.
Security maintenance.
Audit trail.
What is a feature of the AAA protocol?
It detects messages from impostors.
It identifies corrupted packets.
It closes unneeded firewall ports.
It updates network security certificates.
Which action is a boot option?
Open in safe mode.
Load application.
Renew partition tables.
Format CMOS settings.
Which software is most suitable to show image. charts and text at a seminar?
Word processing program.
Spreadsheet software.
Photo-editing application.
Presentation package.
What is the purpose of project management templates?
They produce consistently structured documentation.
they ensure software is delivered on time.
They optimize cost control for application.
They develop error-free systems.
What IT hardware is most used in organizations?
Game console.
Desktop computer.
Do matrix printer.
Virtual server.
What is a valid way of gathering feedback on a network service?
General staff surveys.
System surveys.
User surveys.
Online forums.
What adjustment can be made for a left handed PC user?
Reconfigure mouse right and left buttons.
Install wireless keyboard.
Update touch-screen facility.
Upload system update patch.
What process will identify a new IT system from two possible solutions?
Benchmark testing.
Consulting technical standards.
Questioning system users.
Reviewing manufacturer's web site.
Which definition best describes the internet?
It provides servers that hold web pages.
It accesses e-mail facilities remotely.
It links networks with common protocols.
It searches online database.
What is a type of Windows file system?
HTTP.
NTFS.
OSx.
FAT64.
What best describes the functions of a SAN?
A client to serve file access requests.
Manage data storage islands with high bandwidth links.
Software to communicate with remote print queues.
An operating system for Wi-Fi routers.
Which definition best describes a switch?
A type of computer.
A smart device for routing data on a network.
A dumb device for routing data on a network.
A tool to access the internet on a network.
What definition best describes an open-source operating system?
It is not limited by copyright.
There are no license restrictions.
It is derived from Unix software.
It is possible to modify the code.
What is a local profile?
It is installed on a network to allow access to any computer.
It is installed on one computer only.
It is installed on a mobile device.
It is installed across printers and scanners.
What best describes an encrypted message?
A cipher.
Plain text.
A key.
An algorithm.
What is the most secure way to transfer data over a cable-free network?
Transmission Control Protocol.
Wired Equivalent Privacy.
Private Key Management.
Wi-Fi Protected Access.
What is a boot loader error also known as?
LDR error.
DIR error.
MBR error.
RDL error.
What is the most important business requirement for IT system?
To look good to clients.
To manage expectations.
To respond to customers' needs.
To have current technologies at all times.
What is an example of storage media?
SATA controller
CD drive.
SD card
Data archive.
In networking, what is the purpose of a bridge?
It joins 4 networks together.
It joins two cables together.
It joins two networks together.
It divides the storage capacity of a network.
What action would help an organization identity password misuse?
Reviewing access logs.
Reviewing firewall exceptions.
Reviewing user permissions.
Reviewing CMOS settings.
What is a role of an Internet Service Provider?
Upgrade operating system.
Configure wireless network.
Enable WAN communications.
Distribute applications to hosts.
What tool is a common electrical testing device?
A circuit breaker.
A soldering iron.
A multi-meter.
An oscilloscope.
What is legacy software?
It is open source.
It is developed in- house.
It belongs to the manufacturer.
It is older or non-current.
What is primary purpose of user training?
It provides a needed analysis.
It generates reliable test data.
It compiles with installation directives.
It ensures the correct operation of software.
What software issue will prevent a user from printing a web page?
An incorrect log-in
A faulty browser plug-in.
An out of data device driver.
A forgotten password.
What action can be carried out to minimize data theft?
Fix Kingston locks.
Configure firewall.
Install anti-virus software.
Encrypt operating systems.
How does data flow in a ring network?
It moves through a central hub.
It waits for a network token before moving.
It may collide with data from other hosts.
It passes onto a cable with terminators at both ends.
What is a type of email protocol?
NTP.
SQLs.
DHCP.
POP.
What is a key benefits of using a commercial application to manage an organization network?
It can be easily adapted by users.
It has been rigorously tested.
It is free of licensing restrictions.
It works across all operating systems.
What definition best describes Linux?
It can install Windows based software.
It is open source and can be modified.
There is only one version that never needs updating.
It is easy to use for inexperienced developers.
What is a denial of service attack?
It uses the resources of a computer for a malicious puposes.
It infects a computer with a range of viruses.
It prevents a computer from being used.
It manipulates the data stored on a computer.
Which definition best describes active listening?
taking notes whilst communicating.
Making eye contact whilst listening.
Concentrating on more than one person talking.
Ignoring the person talking to you.
What is a stage in the production of a risk assessment?
Ensure loose cables are secured.
Estimate the impact of the hazard.
Conduct environmental impact study.
Circulate fire safety policy.
What is a correct IT helpdesk procedure?
To deal with important queries only.
To log calls with major problems.
To write a detailed report on all calls received.
To log all calls received.
What application is used for troubleshooting in Microsoft Windows?
Scandisk.
Check-disk.
SAGE
AOL
What method of user training will cause the least distribution to the operation of a business?
Phased upgrade.
Simultaneous upgrade.
Virtual upgrade.
Sandboxed upgrade.
What is the command line to display a computer's IP address?
ShowIP.
ConfigIP.
IPconfig.
IPshow.
What stage comes first when planning a new system?
Design test data results.
Configure software interface.
Implement maintenance schedule.
Analyze users' needs.
