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Hotel & Restaurant Services

Total questions: 25

Worksheet time: 4mins

Name
Class
Date
1.

a (a)   is a space with a double bed (for two people).

2.

The hotel has a restaurant, bar and a (a)   .

3.

Most of the guests are ready to (a)   and come back home.

4.

a person who carries luggage and does small jobs in a hotel

a)

bellhop

b)

bellboy

c)

hotel manager

d)

desk clerk

5.

a large space in a building used as an entrance or reception area

a)

corridor

b)

hall

c)

lobby

d)

main door

6.

small, inexpensive item bought to remember a vacation

a)

souvenir

b)

gift

c)

present

d)

superior

7.

a service that washes and irons a guest's clothing

a)

laundry service

b)

room service

c)

wake-up call

d)

front desk service

8.

a telephone call that you request so you will wake up on time

a)

wake-up call

b)

emergency call

c)

promotion call

d)

saving call

9.

a style of cooking

a)

cuisine

b)

buffet

c)

dish

d)

mini-bar

10.

a small selection of food and drinks for sale in a hotel room

a)

mini-bar

b)

bar

c)

boutique

d)

cuisine

11.

I sent your suit to the __________ to be ironed.

a)

room service

b)

laundry service

c)

mini-bar

d)

boutique

12.

Before we could stay at the Hilton, the guest reception agent had to __________ my credit card.

a)

preauthorize

b)

promotion

c)

escort

d)

corporate

13.

Don't worry about your luggage. I will carry it and __________ you to your room.

a)

go

b)

escort

c)

take

d)

walk

14.

During our trip to Europe, we stayed at __________ hotels because we were trying to save money.

a)

budget

b)

expensive

c)

luxurious

d)

poor

15.

action taken by the guest before arriving at the hotel.

a)

room

b)

tip

c)

reservation

d)

laundry

16.

The brain of a hotel is?

a)

the housekeepers department.

b)

public areas

c)

the laundry department

d)

reception

17.

Which of the images is related to the word "safe"?

a)
b)
c)
d)
18.
a)
en suite
b)
double room
c)
twin room
d)
single room
19.
a)
singl room
b)
single room
c)
deluxe room
d)
suite
20.

A person who carries bags to rooms is....

a)

the housekeeper

b)

the waiter

c)

the bellhop

d)

the maintenance worker

21.
Room Rate
a)
a female domestic servant
b)
a roadside hotel that is designed primarily for motorist
c)
the caretaker of an apartment home or small hotel
d)
the rate charged for a hotel room
22.

What type of breakfast is included in my room rate?

a)

In the sauna

b)

Continental

c)

Certainly, I'll call concierge

d)

At 10.30am

23.
Jayla has MORE than one hotel location with the SAME name and SAME OWNERSHIP. What type of hotel does Jayla have?
a)
Chain Hotel
b)
Franchise Hotel
24.
Walter and Kiera are always providing service that meets or exceeds customer expectations. What kind of service is this?
a)
Quality Service
b)
OKAY Service
c)
So-so Service
d)
Franchise Service
25.
Best friends Ayeilah and Choree are planning to spend a weekend in New Orleans, Louisiana for Mardi Gras at a classic house that gives them room to sleep plus a morning meal.
What type of lodging property are they looking for?
a)
Bed and Breakfast
b)
Limited Service
c)
Extended Stay
d)
Plush and Comfortable